Front Desk Clerk

Churchill Downs Incorporated; Sioux City (IA); On-site; USD 17,000 - 21,000; Full time

Job summary

Churchill Downs Incorporated is seeking a Front Desk Clerk at its Sioux City property to provide guest service during check-in and check-out, handle transactions, and respond to inquiries about hotel services and amenities.

The role requires a high school diploma and at least one year of customer service experience, with familiarity in basic math, cash handling, and POS systems. The position is on-site, with potential long hours including nights and weekends.

Qualifications

• Requires strong interpersonal communication and guest service skills.
• Proficient in basic math and cash handling procedures.
• Knowledge of Microsoft applications and POS systems used at the front desk.

Responsibilities

• Greets guests upon arrival and assists with check-in/check-out.
• Verifies guest identity and payment methods for room bookings.
• Issues room keys and coordinates with bellhops for luggage transfer.
• Coordinates with housekeeping and maintenance for room readiness and system updates.
• Makes and confirms reservations and answers service questions.
• Responds to inquiries about hotel services, dining, and entertainment.

Skills

Interpersonal and communication

Basic math and cash handling

Microsoft applications

POS systems

Education

High school diploma or equivalent

One year of customer service experience

Job description

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Hard Rock Hotel & Casino Sioux City is an award-winning gaming destination with more than 675 slot machines, live table game action, first-class amenities, and heart-pounding entertainment. The property’s Hard Rock Hotel is a AAA Four Diamond rated hotel; a distinction which only five percent of the more than 28,000 properties approved by AAA achieve. Complementing the hotel and casino are three bars and two restaurants including Fuel American Grill and Main + Abbey, a AAA Three Diamond rated restaurant. Putting the ‘Rock’ in ‘Hard Rock’, guests are invited to experience the legends of music by exploring Hard Rock’s expansive memorabilia collection with iconic pieces from SLASH to Johnny Cash!

JOB SUMMARY

The Front Desk Clerk provides guest service by performing check-ins/check-outs, responding to inquiries, and handling monetary transactions.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greets guests upon arrival as well as registers and assigns rooms via centralized system
• Verifies guest identification and payment methods for room accommodations
• Issues room keys and relays instructions to bellhops for the transfer of guests’ luggage to rooms
• Coordinates with housekeeping and maintenance for availability and readiness of guest rooms to keep records in the computer system
• Makes and confirms reservations
• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, gaming, or entertainment complex
• Answers incoming phone calls, operates telephone system to receive incoming messages, and records guest messages
• Computes guests’ bills, collects payment by handling monetary transactions, and maintains accurate paperwork in relation to front desk operations
• Performs basic bookkeeping, such as balancing cash accounts
• Assists guests as issues are reported, contacting housekeeping and maintenance teams or escalating issues as needed
• Maintains the front desk area in a neat, clean, and safe manner
• Performs other related duties as assigned

REQUIRED SKILLS AND ABILITIES

• Interpersonal and communication skills both in person and over the phone
• Basic math and cash handling skills
• Knowledge of Microsoft applications, POS systems, and other computer applications

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required
• One year of experience in a customer service environment

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

• The employee is frequently required to stand and remain stationary for the length of the shift.
• While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee may be required to lift and/or move up to 25 pounds.
• The employee may be required to work long hours, including nights, weekends, and holidays.
• The noise level in the work environment is usually moderate to loud.
• The employee may be exposed to smoke when on the floor of the gaming room.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.