Luxury Front Desk & Guest Services Associate

SBE Restaurant Group; Palm Springs (CA); Presencial; USD 21.000 - 28.000; Jornada completa

Descripción de la vacante

sbe is seeking a Front Desk Agent for V Capri Hotel by HQ in Palm Springs, CA. You will be the first point of contact, delivering excellent guest service, handling check-ins/outs, inquiries, and coordinating with departments to ensure smooth operations.

Ideal candidates have strong communication skills, prior front desk or customer service experience, and the ability to multitask in a fast-paced hospitality setting. Evening/weekend shifts may be required.

Formación

• High school diploma or equivalent (associate’s degree preferred)
• Previous customer service or front desk experience preferred
• Excellent verbal and written communication skills
• Strong interpersonal and problem-solving abilities
• Proficient in basic computer applications (MS Office, scheduling software, POS systems)
• Ability to multitask and remain calm in a fast-paced environment
• Professional appearance and demeanor
• Shift work may include evenings, weekends, and holidays
• Office, hotel, medical, or hospitality setting depending on organization

Responsabilidades

• Greet and welcome guests, clients, and visitors in a friendly and professional manner
• Answer phone calls, emails, and inquiries promptly and accurately
• Manage check-in and check-out procedures (if applicable)
• Schedule appointments and maintain calendars
• Handle reservations, cancellations, and guest requests
• Process payments, invoices, or basic transactions
• Maintain accurate records and update internal systems
• Coordinate with other departments to meet guest or client needs
• Resolve complaints or concerns efficiently and courteously
• Maintain cleanliness and organization of the front desk area
• Follow company policies, safety procedures, and confidentiality guidelines

Conocimientos

Customer service

Verbal & written communication

Interpersonal skills

Problem solving

Multitasking

Professional appearance

Educación

High school diploma or equivalent

Herramientas

MS Office

Scheduling software

POS systems

Descripción del empleo

sbe is seeking a Front Desk Agent for V Capri Hotel by HQ in Palm Springs, CA. You will be the first point of contact, delivering excellent guest service, handling check-ins/outs, inquiries, and coordinating with departments to ensure smooth operations.

Ideal candidates have strong communication skills, prior front desk or customer service experience, and the ability to multitask in a fast-paced hospitality setting. Evening/weekend shifts may be required.