Resort Front Desk Guest Service Associate (Part-Time)

Olympic Village Inn; Palm Springs (CA); Sur place; USD 25 000 - 30 000; Temps partiel

Résumé du poste

Vista Mirage Resort in Palm Springs, CA is seeking a Part-time Front Desk Agent to deliver exceptional guest service. You will check guests in/out, handle inquiries, and support guests and associates with a warm, professional approach.

The role requires 1+ year hospitality experience, strong communication, and the ability to work varied shifts including weekends. A high school diploma or equivalent is required, with emphasis on teamwork and problem-solving.

Qualifications

• 1+ years of related experience, preferably within the hospitality industry.
• Professional telephone etiquette is required.
• High school diploma or equivalent.
• Excellent communication and organizational skills.
• Experience in the hospitality industry (time share preferred).
• Ability to work well in a diverse team environment.

Responsabilités

• Check guests/owners in and out of the resort, answering any questions they may have.
• Meet and exceed guest/owner expectations by providing exceptional customer service by phone or in person.
• Answer a high volume of inbound calls from guests/owners.
• Communicate effectively with guests, owners, supervisors and associates.
• Resolve customer complaints and problems calmly and effectively.
• Obtain or confirm guest information, assign rooms, and activate and distribute keys.
• Occasionally assist guests with loading or unloading luggage utilizing the staircase if necessary.
• Occasionally deliver guest request items to and from rooms.

Connaissances

One+ year hospitality experience

Professional telephone etiquette

Excellent communication

Organizational skills

Team player

Bilingual or English proficiency

Formation

High school diploma or equivalent

Description du poste

Vista Mirage Resort in Palm Springs, CA is seeking a Part-time Front Desk Agent to deliver exceptional guest service. You will check guests in/out, handle inquiries, and support guests and associates with a warm, professional approach.

The role requires 1+ year hospitality experience, strong communication, and the ability to work varied shifts including weekends. A high school diploma or equivalent is required, with emphasis on teamwork and problem-solving.