Front Desk Guest Services Specialist

Aloft Nola; New Orleans (LA); On-site; USD 17,000 - 22,000; Full time

Job summary

Aloft Nola is seeking a Guest Services Agent to join our Front Office team in New Orleans. You will welcome guests, assist with check-in/check-out, respond to inquiries, and coordinate with housekeeping to ensure smooth stays.

Ideal candidates have strong customer service and communication skills, the ability to multitask in a fast-paced hotel environment, and basic computer/data-entry proficiency. Shift variety including weekends and holidays is required.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS a plus.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Communication

multitask

Data entry

Problem solving

Conflict resolution

Professional demeanor

Education

High school diploma

Tools

Hotel PMS

Job description

Aloft Nola is seeking a Guest Services Agent to join our Front Office team in New Orleans. You will welcome guests, assist with check-in/check-out, respond to inquiries, and coordinate with housekeeping to ensure smooth stays.

Ideal candidates have strong customer service and communication skills, the ability to multitask in a fast-paced hotel environment, and basic computer/data-entry proficiency. Shift variety including weekends and holidays is required.