Front Desk

Candlewood Suites - Shelbyville; Shelbyville (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts on hotel stays

Training and development opportunities

Competitive compensation package

Job summary

Candlewood Suites - Shelbyville is seeking a friendly Front Desk associate to welcome guests and ensure a smooth check-in and check-out experience. You will handle reservations, respond to inquiries, and maintain guest records with accuracy.

The role requires strong communication, organizational skills, and a courteous demeanor in a fast-paced hotel environment. Hotel experience and basic computer skills are a plus.

Qualifications

• High school diploma or equivalent.
• Prior guest service or hospitality experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Professional appearance and demeanor.
• Basic computer skills and familiarity with reservation software a plus.

Responsibilities

• Greet guests and assist with check-in and check-out.
• Manage reservations and respond to inquiries in person or by phone.
• Maintain guest information and payments records.
• Coordinate with housekeeping and maintenance to prepare rooms.
• Handle guest concerns and resolve issues promptly.
• Perform administrative tasks at the front desk.

Skills

Customer service

Communication

Multitasking

Organization

Professional appearance

Education

High school diploma or equivalent

Tools

Reservation software

Computer basics

Job description

We are seeking a friendly and professional individual to join our team as a Front Desk associate atCandlewood Suites - Shelbyville. In this role, you will be the first point of contact for our guests, ensuring a warm welcome and providing excellent customer service to enhance their stay.

Responsibilities

• Greet guests warmly and assist with check-in and check-out procedures
• Manage reservations and respond to guest inquiries both in person and over the phone
• Maintain accurate records of guest information and payments
• Coordinate with housekeeping and maintenance to ensure rooms are ready and guest needs are met
• Handle guest concerns and resolve issues promptly to ensure satisfaction
• Perform administrative tasks such as filing, data entry, and maintaining the front desk area

Requirements

• High school diploma or equivalent
• Previous customer service or hospitality experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and stay organized in a fast-paced environment
• Professional appearance and demeanor
• Basic computer skills and familiarity with reservation software is a plus

Benefits

• Opportunity to work in a friendly and supportive environment
• Employee discounts on hotel stays
• Training and development opportunities
• Competitive compensation package

About the Company

Candlewood Suites - Shelbyville is a part of the Candlewood Suites family, known for providing guests with comfortable, extended-stay accommodations in a friendly and convenient setting. Located in Shelbyville, KY, we pride ourselves on delivering exceptional service and a welcoming atmosphere to every guest.