Front Desk Guest Services Specialist

mcrhotels.com; Daytona Beach (FL); On-site; USD 21,000 - 28,000; Full time

Job summary

Hampton Inn Daytona Shores - Oceanfront is seeking a Front Desk Agent to ensure guests enjoy a friendly arrival and departure experience. You will handle check-in/check-out efficiently and respond promptly to guest requests with a welcoming, professional demeanor.

The role emphasizes guest satisfaction, rate awareness, and teamwork in a busy hotel setting. Applicants should be 18+, flexible with shifts, and focused on service excellence.

Qualifications

• Experience in hospitality or service is preferred.
• Must have a positive attitude and willingness to learn.
• Must understand and follow established guidelines and procedures.
• Ability to work well in stressful, high-pressure situations.
• Effective listening to understand and resolve guest concerns.
• Strong communication skills for clear information exchange.
• Desire to deliver hospitality and guest service to all guests.
• Must be 18 years or older to perform this job.
• Willingness to work a varied schedule including evenings, nights, weekends, and holidays.
• Arrive on time and clock in/out for every shift, with proper breaks.

Responsibilities

• Greet guests and assist with check-in/check-out in a timely manner.
• Explain room rates, promotions, and relevant policies to guests.
• Receive and note all incoming mail as required per the shift checklist.
• Address guest requests promptly with a friendly, hospitable approach.

Skills

Hospitality experience

Positive attitude

Follow guidelines

Under pressure

Active listening

Conflict resolution

Communication skills

Customer service

18+ age

Flexible schedule

Timekeeping

Job description

Hampton Inn Daytona Shores - Oceanfront is seeking a Front Desk Agent to ensure guests enjoy a friendly arrival and departure experience. You will handle check-in/check-out efficiently and respond promptly to guest requests with a welcoming, professional demeanor.

The role emphasizes guest satisfaction, rate awareness, and teamwork in a busy hotel setting. Applicants should be 18+, flexible with shifts, and focused on service excellence.