Front Desk Guest Services Specialist

Wind Creek; Bethlehem (Northampton County); In loco; USD 29.000 - 36.000; Tempo pieno

Descrizione del lavoro

Wind Creek Bethlehem LLC is seeking a Front Desk Agent to manage guest check-in/out, process payments, and provide outstanding service at Wind Creek Bethlehem. You will coordinate with housekeeping, sales, and casino marketing to ensure smooth operations.

The role requires English communication, professional appearance, and adherence to safety and internal controls. Previous hotel front desk or guest service experience is preferred, with flexibility for shifts, including weekends and holidays.

Competenze

• Hotel front desk experience preferred.
• Minimum 6 months previous cash handling experience required.
• One (1) year continuous face-to-face guest service experience is preferred.
• Must be able to communicate effectively in English, both oral and written.

Mansioni

• Arrives for shift on time and in proper uniform.
• Check guest in and out, in a fast, efficient and friendly matter.
• Maintains positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Maintains confidentiality of guest information and pertinent hotel data.
• Obtains assigned bank and ensures accuracy of contracted monies.
• Take and properly record guest room reservations when required.
• Communicate with Housekeeping to accurately reflect clean/vacant rooms.
• Communicate with Hotel Sales with regard to group rooms and billing.
• Work with Room Service to insure proper placement of in-room gifts.
• Work with Casino Marketing Department to confirm room status and with any issues related to casino guests.
• Provide superior customer service to all internal and external customers in compliance with the Wind Creek customer service standards.

Conoscenze

Cash handling

Guest service

Communication

English language

Formazione

High School diploma or equivalent

Strumenti

MS Word

Excel

Descrizione del lavoro

Wind Creek Bethlehem LLC is seeking a Front Desk Agent to manage guest check-in/out, process payments, and provide outstanding service at Wind Creek Bethlehem. You will coordinate with housekeeping, sales, and casino marketing to ensure smooth operations.

The role requires English communication, professional appearance, and adherence to safety and internal controls. Previous hotel front desk or guest service experience is preferred, with flexibility for shifts, including weekends and holidays.