Historic Front Desk Concierge — Elevate Guest Experience

Historic Hotel Bethlehem; Bethlehem (Northampton County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Bonus programs

401k matching

Life insurance

Hotel discounts

Job summary

Historic Hotel Bethlehem is seeking a Front Desk/Guest Services professional to welcome guests, manage check-ins and check-outs, and ensure an exceptional stay. You will provide information on local attractions, services, and hotel policies, while assisting with upselling rooms and coordinating with sales for group bookings.

Strong hospitality skills, English fluency, and the ability to work weekends/holidays are essential.

Qualifications

• Must be 18 years or older.
• Must have a high school diploma or equivalent.
• Must be able to communicate effectively in English.
• Excellent hospitality skills and a professional demeanor.
• Self-motivated with strong organizational skills and attention to detail.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet and assist guests, managing arrivals and departures.
• Provide information on hotel policies, services and local area.
• Sell and upsell rooms to walk-ins and groupes where appropriate.
• Coordinate with Sales on key accounts and group bookings.
• Enter/byes reservations and balance guest accounts and payments.
• Maintain daily logs and handle cash/credit card transactions.
• Respond to guest requests and handle complaints with warmth and courtesy.
• Operate hotel switchboard and assist as part of security team as needed.

Skills

Customer service

Active listening

Phone skills

Hotel software experience

Education

High school diploma

Tools

Hotel software

Job description

Historic Hotel Bethlehem is seeking a Front Desk/Guest Services professional to welcome guests, manage check-ins and check-outs, and ensure an exceptional stay. You will provide information on local attractions, services, and hotel policies, while assisting with upselling rooms and coordinating with sales for group bookings.

Strong hospitality skills, English fluency, and the ability to work weekends/holidays are essential.