Front Desk Agent - Elevate Guest Experience

Wind Creek; Bethlehem (Northampton County); On-site; USD 30,000 - 42,000; Full time

Job summary

Wind Creek Bethlehem is seeking a Front Desk Agent to warmly and efficiently check guests in and out, handle reservations, and process payments while upholding Wind Creek customer service standards.

Responsibilities include maintaining guest relations, resolving complaints, coordinating with Housekeeping and Sales, and ensuring confidentiality of guest data. The role requires adherence to safety standards and eligibility for a Pennsylvania Gaming Control Board license if required.

Qualifications

• Minimum 18 years of age with legal authorization to work in the United States.
• High School diploma or equivalent.
• Effective communication in English, both oral and written.
• Interpersonal skills with focus on guest needs; positive, upbeat demeanor.
• Professional appearance and adherence to Wind Creek standards.
• Ability to work varied shifts, including weekends and holidays.

Responsibilities

• Check guests in/out quickly, efficiently and warmly.
• Register guests, render bills and process payments.
• Maintain guest relations and resolve complaints to ensure satisfaction.
• Maintain confidentiality of guest information and hotel data.
• Coordinate with Housekeeping, Sales and Marketing for room status and group bookings.
• Follow safety standards and Wind Creek policies; comply with PGCB regulations.

Skills

Customer service

Communication

Cash handling

English proficiency

Teamwork

Education

High school diploma or equivalent

Tools

MS Word

MS Excel

Job description

Wind Creek Bethlehem is seeking a Front Desk Agent to warmly and efficiently check guests in and out, handle reservations, and process payments while upholding Wind Creek customer service standards.

Responsibilities include maintaining guest relations, resolving complaints, coordinating with Housekeeping and Sales, and ensuring confidentiality of guest data. The role requires adherence to safety standards and eligibility for a Pennsylvania Gaming Control Board license if required.