Front Desk & Guest Services Specialist

Westminstercommons; Atlanta (GA); On-site; USD 17,000 - 28,000; Full time

Job summary

Westminstercommons is seeking a compassionate front desk/clerical assistant to answer calls, greet visitors, and provide courteous help to residents and families. You will perform basic clerical duties, support administrative tasks, and maintain confidentiality of resident records in a nursing facility environment.

The role emphasizes teamwork, patient communication, and a respectful, helpful attitude while guiding visitors and ensuring smooth front entrance operations.

Qualifications

• Must be organized and able to manage multiple tasks.
• Strong verbal and written communication skills.
• Compassionate with elderly residents and their families.
• Respect for residents' rights and facility policies.

Responsibilities

• Answer incoming calls and route them appropriately.
• Greet visitors and assist with directions or visits.
• Provide courteous customer service in person and over the phone.
• Perform basic clerical duties and data entry as needed.
• Maintain confidentiality of resident and facility information.
• Support administrative tasks and supply ordering as directed.

Skills

Organized & detail-oriented

Excellent communication

Patience & empathy

Discretion & confidentiality

Job description

Westminstercommons is seeking a compassionate front desk/clerical assistant to answer calls, greet visitors, and provide courteous help to residents and families. You will perform basic clerical duties, support administrative tasks, and maintain confidentiality of resident records in a nursing facility environment.

The role emphasizes teamwork, patient communication, and a respectful, helpful attitude while guiding visitors and ensuring smooth front entrance operations.