Front Desk Agent | Dublin AC Hotel

Shaner Hotels; Dublin (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Shaner Hotels is looking for a customer service-focused individual in Dublin, Ohio, to join our team. The role involves check-in/check-out of hotel guests, processing payments, and providing essential guest services. Ideal candidates have at least one year of customer service experience, and previous hotel experience is preferred. Communication skills and knowledge of local attractions will be beneficial.

Our flexible scheduling accommodates weekends and holidays, ensuring we meet all guest needs effectively.

Qualifications

• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Provide superior guest services including check‑in/check‑out of hotel guests courteously and efficiently.
• Process all payments according to established hotel requirements.
• Handle guest complaints ensuring guest satisfaction.

Skills

Customer service experience

Bilingual English/Spanish

Computer experience

Education

High school diploma or equivalent

Job description

Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

Handle guest complaints ensuring guest satisfaction.

Ability to stand for duration of shift.

Process all check‑ins and check‑outs according to established hotel requirements.

Adhere to payment, cash handling and credit policies/procedures.

Generate, print, and distribute daily reports to designated departments/personnel.

Resolve discrepancies on the room status report with Housekeeping.

Other duties as assigned.

Responsibilities

Provide superior guest services including check‑in/check‑out of hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.