Front Desk Guest Services Pro - Flexible Shifts

Stonebridge Companies; Houston (TX); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Wellness support

Life & disability

Travel perks

Job summary

Hilton Houston Plaza Medical Center is seeking a Guest Service Agent to ensure smooth check-in/out, maintain guest records, and deliver outstanding service at the front desk in Houston, Texas. The role supports front office operations, handles inquiries, payments, and reservations to achieve high guest satisfaction.

A flexible schedule including evenings, weekends, and holidays is required. Previous hotel guest service experience, strong customer service, and proficiency with PMS and Office

Qualifications

• Experience in hotel front desk or guest services preferred.
• Strong customer service and communication skills.
• Proficient with PMS and basic office software.

Responsibilities

• Greet guests, register and assign rooms.
• Verify guest payments and manage accounts.
• Maintain accurate records and balance cash.
• Post charges and process check-out.
• Coordinate with housekeeping and maintenance.
• Assist guests with inquiries and reservations.

Skills

Customer service

Communication skills

Front desk experience

Cash handling

Bookkeeping basics

Independence

Tools

Property Management System (PMS)

Microsoft Word

Microsoft Excel

Job description

Hilton Houston Plaza Medical Center is seeking a Guest Service Agent to ensure smooth check-in/out, maintain guest records, and deliver outstanding service at the front desk in Houston, Texas. The role supports front office operations, handles inquiries, payments, and reservations to achieve high guest satisfaction.

A flexible schedule including evenings, weekends, and holidays is required. Previous hotel guest service experience, strong customer service, and proficiency with PMS and Office