Front Desk & Guest Services Pro — Elevate Guest Experience

Clarion Pointe Sioux Falls Airport; Sioux Falls (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) plan with employer match

Paid time off

Holiday pay

Travel discounts

Medical/dental/vision insurance

Job summary

S&L Hospitality is accepting resumes for Hotel Front Desk / Guest Service Agent positions in Sioux Falls. The role emphasizes exceptional guest service, independence, and problem solving, with shifts from early morning to late evening and required weekend/holiday availability.

Ideal candidates have front desk or related customer service experience and can operate hotel PMS systems, maintaining a professional demeanor while addressing guest needs throughout their stay.

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's PMS systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.
• Ability to work with little supervisor.

Responsibilities

• Represent the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Skills

Front desk experience

PMS systems

Flexible schedule

Guest service attitude

Independent worker

Problem solving

Job description

S&L Hospitality is accepting resumes for Hotel Front Desk / Guest Service Agent positions in Sioux Falls. The role emphasizes exceptional guest service, independence, and problem solving, with shifts from early morning to late evening and required weekend/holiday availability.

Ideal candidates have front desk or related customer service experience and can operate hotel PMS systems, maintaining a professional demeanor while addressing guest needs throughout their stay.