Guest Experience Concierge

AccorHotel; Bentonville (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

21c Museum Hotels in Bentonville seeks a Front Desk Agent to welcome guests and manage check-in/check-out, reservations, and guest inquiries with a friendly, professional demeanor. You will handle cash and POS transactions, relay information about exhibits, and coordinate services to ensure a superior guest experience.

The role requires fluent English, strong organizational skills, and the ability to multitask in a busy hotel environment.

Qualifications

• Past experience dealing directly with the public.
• Basic customer service skills.
• Ability to follow verbal/written instructions and work on multiple tasks.

Responsibilities

• Greet guests and check them in/out using manual and computerized methods.
• Provide accurate information and assist with reservations and hotel services.
• Answer inquiries by phone and in person with courteous, professional service.
• Handle guest accounts, cash, and credit transactions accurately at the front desk.
• Relay information about art exhibits and hotel amenities to guests.

Skills

Customer service

Fluent English

Cash handling

Communication

Multi-tasking

Education

High School diploma

Tools

Cash register

Job description

21c Museum Hotels in Bentonville seeks a Front Desk Agent to welcome guests and manage check-in/check-out, reservations, and guest inquiries with a friendly, professional demeanor. You will handle cash and POS transactions, relay information about exhibits, and coordinate services to ensure a superior guest experience.

The role requires fluent English, strong organizational skills, and the ability to multitask in a busy hotel environment.