Front Desk Guest Services Pro

OYO Las Vegas; North Las Vegas (NV); On-site; USD 32,000 - 42,000; Full time

Job summary

OYO Las Vegas is seeking a friendly Guest Services Representative to be the first point of contact for guests at the front desk in Las Vegas, NV. You will handle check-ins, check-outs, and guest requests to ensure a smooth and memorable stay.

We’re looking for a calm, professional, and upbeat attitude, with 1+ year of call center or customer service experience. Weekend and holiday availability is required, and a high school diploma is essential.

Qualifications

• 1+ year of call center or customer service experience (hotel experience a plus).
• Calm, professional, and upbeat attitude—even during high-volume times.
• Strong communication skills and a passion for helping people.

Responsibilities

• Handle phone calls and in-person inquiries at the front desk.
• Check guests in and out and explain hotel policies.
• Assist with guest requests and follow up to ensure satisfaction.
• Coordinate with housekeeping, maintenance, and other departments as needed.
• Keep accurate records and communicate available amenities and local attractions.

Skills

Customer service

Call center

Communication

Education

High school diploma

Job description

OYO Las Vegas is seeking a friendly Guest Services Representative to be the first point of contact for guests at the front desk in Las Vegas, NV. You will handle check-ins, check-outs, and guest requests to ensure a smooth and memorable stay.

We’re looking for a calm, professional, and upbeat attitude, with 1+ year of call center or customer service experience. Weekend and holiday availability is required, and a high school diploma is essential.