Guest Services Pro - Front Desk

The D

Las Vegas (NV)

On-site

USD 30,000 - 42,000

Full time

14 days+

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Job summary

the D Hotel & Casino in Las Vegas is seeking a Front Desk Agent to deliver outstanding guest service during check-in/check-out, handle reservations, provide information and assist guests as needed. You will issue keys, process payments and help ensure guest satisfaction while maintaining front-of-house operations.

The role requires strong communication, basic math, and cash handling skills, with the ability to work weekends and holidays.

Qualifications

High school diploma or GED required.
1 year customer service experience required.
Must be 21 years of age.
Basic math and cash handling experience.
Understand and comply with all company, departmental and Gaming Control Board rules and regulations, policies and procedures.
Must have basic knowledge of Microsoft Office, Outlook and Internet.

Responsibilities

Promote and practice the Company Service Standards at all times.
Accurately creating reservations and checking guests in and out.
Operate terminal and perform machine maintenance, including issuing keys and keeping area debris-free.
Greet guests by name and respond to questions reflecting department and property knowledge.
Assist supervisors in identifying guests with special needs.
Observe and report unusual or suspicious behavior.
Maintain front and back of house areas and communicate supply shortages.