Front Desk & Guest Services Pro

Candlewood Suites; Columbia (SC); On-site; USD 18,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

401K with Employer Contribution

Hotel discounts

Paid Time Off

Performance-based bonuses

Career growth opportunities

Friendly work environment

Job summary

Maya Hotels is seeking a friendly Front Desk Agent/Guest Service Representative at Candlewood Suites Columbia Ft. Jackson in Columbia, SC. This full-time, hourly role requires strong hospitality skills, cash handling, reservations, and guest support from arrival to departure.

You will be the first point of contact, ensuring a welcoming experience, handling inquiries, and coordinating with housekeeping and maintenance to deliver outstanding service. Benefits included.

Qualifications

• Experience delivering exceptional guest service in hospitality settings is required.
• Ability to handle cash and perform accurate financial transactions.
• Familiarity with reservation systems and front desk operations.
• Strong communication and problem-solving skills for guest issues.
• Ability to work flexible shifts, including evenings and weekends.

Responsibilities

• Greet guests upon arrival with a warm, professional check-in experience.
• Assist guests with inquiries, requests, and information about local attractions and hotel facilities.
• Handle guest complaints promptly and resolve issues to ensure satisfaction.
• Manage reservations, online and phone, verify guest details, and assign rooms.
• Maintain front desk area, balance cash drawer, and complete daily occupancy/revenue reports.
• Coordinate with housekeeping and other departments to ensure seamless guest experiences.

Skills

Customer service

Communication

Cash handling

Reservation systems

Multitasking

Flexibility

Education

High school diploma or equivalent

Hospitality coursework

Tools

Hotel reservation software

Computer proficiency

Job description

Maya Hotels is seeking a friendly Front Desk Agent/Guest Service Representative at Candlewood Suites Columbia Ft. Jackson in Columbia, SC. This full-time, hourly role requires strong hospitality skills, cash handling, reservations, and guest support from arrival to departure.

You will be the first point of contact, ensuring a welcoming experience, handling inquiries, and coordinating with housekeeping and maintenance to deliver outstanding service. Benefits included.