Front Desk Agent - Evening Shift (FT), Downtown Columbia

Hyatt Place/Downtown Columbia; Columbia (SC); On-site; USD 19,000 - 22,000; Full time

Job summary

Hyatt Place Downtown Columbia is seeking a full-time Front Desk Associate to welcome guests, manage check-in/check-out, and provide exceptional service. The role requires 3pm–11pm shifts, weekday and weekend availability, and strong computer and reservation-system skills.

The candidate should have at least 1 year of front desk experience, be 21+, and able to handle guest inquiries with professionalism and a positive attitude. Join a hotel team committed to guest satisfaction in downtown Columbia.

Qualifications

• 1 year experience working as a hotel front desk agent required.
• Must be at least 21 years of age.
• Competent computer skills including knowledge of Microsoft Word and Excel.
• Experience using hotel reservation system such as Lightspeed, SynXis, FOSSE or PEP is a plus.
• Organization skills and attention to detail.
• Friendly and customer service oriented.
• Good interpersonal and problem-solving skills.

Responsibilities

• Greet guests at check-in with a smile and warm welcome, and complete the registration process, according to brand and company standards, by entering and retrieving information from system, confirming guest information and identity, referring to guest by name, confirming room rate and type, assigning room, coding electronic keys, acknowledging loyalty status, promoting marketing programs, providing welcome information, and ensuring guest knows location of room and elevator.
• Greet guests at check-out with a smile and warm greeting and complete the check-out process, according to brand and company standards, including referring to guest by name, confirming room rate and other charges (e.g. market and dining purchases, parking, etc.) are accurate and accounted for in the system, confirming payment method, update if needed, processing payment, and printing or emailing folio (confirm email, if applicable). Document guest’s preferences, to ensure the best possible experience for future stays, by updating guest’s profile.
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services, facilities and benefits of loyalty program
• Follow acceptable phone etiquette by answering phone promptly, using a polite professional greeting and offering assistance
• Respond to guest inquiries and requests promptly, and in a friendly and efficient manner.
• Use attentive/active listening skills when fielding guest complaints. Apologize, empathize and take prompt action to resolve complaint. Escalate to a manager, if necessary.
• Complete designated start and end-of-shift tasks and reports
• Inform customers about payment methods and verify their credit card data
• Prepare, set up, stock, clean, and provide quality beverages and food products for all guests
• Assist guests with food orders and serve food and beverage items to guests in a friendly, professional and timely manner
• Maintain a clean and organized environment for guests by cleaning tables during service

Skills

Front desk experience

Microsoft Office

Reservation systems

Customer service

Attention to detail

Interpersonal skills

Tools

Lightspeed

SynXis

FOSSE

PEP

Job description

Hyatt Place Downtown Columbia is seeking a full-time Front Desk Associate to welcome guests, manage check-in/check-out, and provide exceptional service. The role requires 3pm–11pm shifts, weekday and weekend availability, and strong computer and reservation-system skills.

The candidate should have at least 1 year of front desk experience, be 21+, and able to handle guest inquiries with professionalism and a positive attitude. Join a hotel team committed to guest satisfaction in downtown Columbia.