Front Desk Manager - Sign-On Bonus + Relocation Help

Marriott Vacations; United States; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Sign-on bonus

Relocation assistance

Job summary

Marriott Vacations is seeking a Front Office Manager Assistant to support the Front Office Manager in daily operations. The role covers Bell/Door Staff, Switchboard and Guest Services/Front Desk, ensuring smooth check-in and check-out and maximizing department performance.

The position emphasizes guest satisfaction, staff supervision, and collaboration with leadership to meet financial and service goals. This is a non-exempt management role with hourly pay and overtime eligibility.

Qualifications

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.
• OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Responsibilities

• Manages day-to-day Front Office operations to meet guest expectations.
• Supervises staff and coordinates with managers to ensure efficient check-in/check-out.
• Maintains guest service standards and communicates goals with the team.
• Addresses guest concerns and resolves conflicts promptly.
• Monitors staffing levels to align with business demands.
• Ensures adherence to policies, procedures, and SOPs across Front Office.

Skills

Guest services leadership

Staff supervision

Customer service excellence

Problem solving

Education

High school diploma or GED

2-year degree in Hotel/Restaurant Management or related major

Job description

Marriott Vacations is seeking a Front Office Manager Assistant to support the Front Office Manager in daily operations. The role covers Bell/Door Staff, Switchboard and Guest Services/Front Desk, ensuring smooth check-in and check-out and maximizing department performance.

The position emphasizes guest satisfaction, staff supervision, and collaboration with leadership to meet financial and service goals. This is a non-exempt management role with hourly pay and overtime eligibility.