General Manager – Grande Shores Resort

AVISTA RENTALS LLC; Myrtle Beach (SC); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

401K Plan (matched)

Medical insurance

Vision

Dental

Disability

Life

Accident insurance

Paid time off

Job summary

Grande Shores OceanResort in Myrtle Beach, SC seeks an experienced General Manager to lead a premier oceanfront property and drive profitability while maintaining exceptional guest experiences. You will provide strategic leadership across Food & Beverage, Engineering, Housekeeping, and Front Desk, manage budgets, revenue, and inventory, and mentor department heads.

This on-site role requires hands-on leadership, weekend availability, and a track record of delivering results in full-service

Qualifications

• 5+ years of experience as a General Manager or senior operations leader in a full-service hotel or resort.
• Proven track record of multi-department leadership, revenue growth, and high guest satisfaction.
• Strong leadership, communication, and interpersonal skills with the ability to build effective teams.

Responsibilities

• Oversee all resort departments to ensure high-quality service delivery.
• Develop SOPs to align with corporate standards and ensure consistency.
• Lead budgeting, inventory, and revenue management to maximize ADR and occupancy.
• Hire, train, and mentor department heads and staff.

Skills

Leadership

Strategic thinking

Guest satisfaction

Staff development

Communication

Education

Bachelor's degree in Hospitality or related field

Tools

PMS

POS

Inventory systems

Job description

Position Overview:

Grande Shores OceanResort is seeking an experienced, strategic, and people-focused GeneralManager to lead our dynamic oceanfront property located in the heartof Myrtle Beach. This resort boasts two lazy rivers, three pools, multiple hottubs, children’s pools, an onsite restaurant and bar, and a welcomingenvironment for both overnight guests and local walk-in traffic.

As General Manager,you will be responsible for all day-to-day operations, ensuring an exceptionalguest experience while maximizing profitability and operational efficiency. Youwill provide leadership across all departments-Food & Beverage,Engineering, Housekeeping, and Front Desk-and oversee critical functionssuch as budgeting, inventory, revenue management, and staffdevelopment.

Hiring locallypreferably.

Key Responsibilities:

Operational Leadership

1. Oversee and coordinate all resort departments, ensuring efficient and high-quality service delivery.
2. Develop and implement standard operating procedures (SOPs) across departments to ensure consistency and excellence, in alignment with corporate standards.
3. Ensure that all resort amenities, including pools, lazy rivers, and hot tubs are well maintained and compliant with safety regulations.
4. Collaborate with department heads to drive accountability and continuous improvement.

Guest Experience &Service Excellence

1. Champion a culture of guest satisfaction by ensuring service excellence at all guest touchpoints.
2. Monitor guest feedback, online reviews, and service scores to identify trends and develop action plans for improvement.
3. Maintain a visible and approachable presence throughout the resort to ensure personalized guest, homeowner and vendor interactions.
4. Excellent working knowledge of PMS and staff mentorship of the same.

Financial &Revenue Management

1. Lead budget management and monthly financial reviews to ensure revenue goals and cost targets are met.
2. Manage resort inventory, including rooms and F&B, ensuring accurate tracking and efficient purchasing strategies.
3. Oversee revenue management strategies in collaboration with corporate or internal teams to maximize ADR and occupancy.

Food & BeverageOversight

1. Ensure seamless operation of the on-site restaurant and bar, which serves both resort guests and local walk-in traffic.
2. Collaborate with the F&B manager on menu planning, food safety compliance, staffing, and service training.

Staff Leadership &Development

1. Hire, train, mentor, and evaluate department heads and resort staff to build a strong and motivated team.
2. Lead regular management meetings and provide coaching to promote accountability and collaboration.
3. Promote a respectful and safe work environment that complies with all federal, state, and local labor regulations.

Facilities &Safety Management

1. Partner with the Engineering Department to ensure all facilities are safe, clean, and maintained to high standards.
2. Oversee compliance with health and safety codes, emergency procedures, and environmental sustainability practices.
3. Ensure timely completion of work tickets in compliance with corporate standards.
4. Oversee accurate billing, reimbursements and excellent working knowledge of all Engineering software.

Qualifications:

1. 5+ years of experience as a General Manager or senior operations leader in a full-service hotel or resort.
2. Proven track record of managing multiple departments, driving revenue, and achieving high guest satisfaction.
3. Strong leadership, communication, and interpersonal skills with the ability to build effective teams.
4. Expertise in budget management, P&L analysis, forecasting, and inventory control.
5. Familiarity with hospitality software platforms (PMS, POS, inventory and revenue management systems).
6. Knowledge of Myrtle Beach hospitality trends is a plus.

Work Environment &Expectations:

1. Full-time, on-site leadership role.
2. Must be available to work flexible hours including weekends, holidays, and evenings as needed.
3. This is a hands-on leadership role requiring physical presence throughout the property and involvement in day-to-day operations.

Grande Shores OceanResort offers a uniqueopportunity for a passionate and experienced hospitality professional to lead abeloved Myrtle Beach property into its next chapter of growth and guestexcellence.

Team members may enjoythe following benefits :

• 401K Plan (matched)
• Medical insurance
• Vision
• Dental
• Disability
• Life
• Accident insurance
• Paid time off

Myrtle Beach SeasideResorts believes that our employees are the strength, vendors are the standard,homeowners are the prospect, and customers are the focus. We are committed tomaintaining a safe and secure, working environment, which promotescommunication, participation, and involvement. Empowered and proactive staffcreate memorable experiences for our guest that exceed expectations.