Guest Services Supervisor - Avista North Myrtle Beach, SC

Kaizen Lab Inc.; Myrtle Beach (SC); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401K Plan (matched)

Vision and Dental insurance

Paid Vacation

Referral Program

Bereavement leave

Job summary

Myrtle Beach Seaside Resorts is seeking a Guest Services Supervisor to manage front desk operations and ensure excellent guest experiences. You'll lead the guest services team, resolve issues, and train staff to provide top-notch service.

Qualifications include a High School Diploma and prior customer service experience, ideally in management. Enjoy benefits like health insurance, a 401K plan, and paid vacation. Join us in creating memorable guest experiences!

Qualifications

• Flexible schedule, including weekends and holidays.
• Previous front desk/customer service experience required.
• Excellent leadership, management, and team building skills essential.

Responsibilities

• Manage front desk operations and systems.
• Schedule and conduct training sessions.
• Resolve financial and reservation discrepancies.
• Coordinate with other hotel departments.
• Conduct staff meetings and training.

Skills

Leadership skills

Communication skills

Customer service experience

Managerial experience

Proficient computer skills

Time management

Education

High School Diploma

Job description

Guest Services Supervisor – Avista

Job description - The Guest Services Supervisor will ensure the best guest experience possible. Leading the guest services team towards success will be a priority. Managing front desk discrepancies, operation systems, and customer related situations will be part of the daily tasks. The ideal candidate will communicate efficiently with others, and enjoy team work.

Full-time

Job responsibilities:

• Responsible for establishing and managing front desk operations/systems. Partners with other department heads to ensure that all guests needs and concerns are properly addressed
• Schedule and conduct training
• Perform all duties and responsibilities in a timely and efficient manner in accordance with company policies and procedures.
• Assign duties and observe performances to ensure adherence to Hotel policies. Conduct periodic feedback and performance review sessions.
• Resolve front desk discrepancies (financial, reservation, etc.). Order and track vouchers/show attractions / activities. Assist guests in making, changing, and canceling reservations and registering in/out of the resort.
• Assist in developing walk-in rates for last minute bookings.
• Coordinate activities/issues with other hotel departments in order to facilitate increased levels of efficiency and guest satisfaction – utilize and train on the systems provided.
• Ensure proper communication within the department by having a monthly staff meeting and regular scheduled trainings.
• Investigate complaints and initiate a mutually agreeable solution to promptly resolve any guest issues.
• Demonstrate positive leadership characteristics which inspire team members to exceed standards and promote
• Maintain and train the proper emergency and security procedures on a monthly basis.
• Maintain systems and controls to provide adequate supplies for efficient operation of the front desk –office, supplies, activity supplies, inventory of keys, radios etc.
• Planning, & organizing the overall operations of the front desk, bell services, and PBX.
• Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs.
• Work with the Sales Manager to negotiate group rates and actively participate in the yield management program. Attends regular staff meetings and perform special projects as needed by General Manager

Requirements:

• Available to work a flexible schedule including weekends and holidays
• High School Diploma
• Previous front desk / customer service experience
• Managerial experience is preferred
• Excellent leadership, management, and team building skills
• Must have strong verbal and written communication skills
• Proficient Computer Skills
• Ability to multitask, prioritize, and manage time

Qualifying team members may enjoy the following benefits:

• Health insurance
• 401K Plan (matched)
• Vision and Dental insurance
• Disability, Life, and Accident insurance
• Paid Vacation
• Referral Program
• Bereavement leave

Myrtle Beach Seaside Resorts believes that our employees are the strength, vendors are the standard, homeowners are the prospect, and customers are the focus. We are committed to maintaining a safe and secure, working environment, which promotes communication, participation, and involvement. Empowered and proactive staff create memorable experiences for our guest that exceed expectations.