Front Desk & Guest Services Manager - Flexible Schedule

Shaner Hotels; Du Bois (NE); On-site; USD 42,000 - 56,000; Full time

Job summary

Shaner Hotels in DuBois, PA seeks a Front Desk Manager for the Fairfield Inn & Suites DuBois. You will oversee reservations, registrations, bell services, and guest accounting to maximize room revenue and uphold standards.

Responsibilities include hiring, training and developing staff, scheduling, and ensuring Night Audit procedures and end-of-month reports are completed accurately. Weekend and holiday shifts require flexibility to deliver exceptional guest service.

Qualifications

• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Maintain knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Hire, train and develop hotel team members and ensure all required training is complete according to standards.
• Review daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts.
• Maintain knowledge of Night Audit procedures and provide training to employees as needed.
• Ensure all end of month reports are completed to standard.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
• Other duties as assigned.

Skills

Front office management

Staff training

Guest services

Bilingual English/Spanish

Education

High school diploma or equivalent

Some college preferred

Job description

Shaner Hotels in DuBois, PA seeks a Front Desk Manager for the Fairfield Inn & Suites DuBois. You will oversee reservations, registrations, bell services, and guest accounting to maximize room revenue and uphold standards.

Responsibilities include hiring, training and developing staff, scheduling, and ensuring Night Audit procedures and end-of-month reports are completed accurately. Weekend and holiday shifts require flexibility to deliver exceptional guest service.