Guest Services Manager | Flexible Schedule & Growth

Shaner Hotels; Hummelstown (Dauphin County); On-site; USD 42,000 - 65,000; Full time

Job summary

Shaner Hotels is seeking a Front Office Manager for the Hampton Inn Hershey Near the Park. Located in Hershey, PA, this role leads reservations, registration, bell services, and guest accounting to maximize room revenue and guest satisfaction while upholding Shaner standards.

The ideal candidate will have 1-3 years of front office management experience in hospitality, strong communication skills, and the ability to work a flexible schedule including weekends and holidays.

Qualifications

• Minimum 1-3 years of front office management experience in the hospitality industry.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
• Manage reservations, registration, bell services, telephone services and guest accounting to maximize room revenue.
• Maintain high standards of cleanliness, safety and guest satisfaction across front office areas.

Skills

Front office management

Bilingual English/Spanish

Communication skills

Education

High school graduate or equivalent

Some college preferred

Job description

Shaner Hotels is seeking a Front Office Manager for the Hampton Inn Hershey Near the Park. Located in Hershey, PA, this role leads reservations, registration, bell services, and guest accounting to maximize room revenue and guest satisfaction while upholding Shaner standards.

The ideal candidate will have 1-3 years of front office management experience in hospitality, strong communication skills, and the ability to work a flexible schedule including weekends and holidays.