Front Desk & Guest Experience Manager

Hershey Hampton Inn; Hummelstown (Dauphin County); On-site; USD 42,000 - 54,000; Full time

Job summary

Hershey Hampton Inn in Hershey, PA is seeking a Front Desk Manager to oversee reservations, registration, bell services, and guest accounting, ensuring high service levels and revenue management.

The role requires flexibility for weekends and holidays, staff training, scheduling, and adherence to standards. Join a team within Shaner Hotels committed to hospitality excellence and guest satisfaction.

Qualifications

• Minimum 1-3 years of front office management experience in hospitality.
• Ability to read and interpret safety, operating, and procedure manuals.
• Satisfactory communication with guests, management, and staff.
• High school graduation; some college preferred; bilingual ability a plus.

Responsibilities

• Maintains high quality service across reservations, registration, bell services, telephone services and guest accounting.
• Direct, implement and maintain a strong service and management philosophy for staff.
• Hire, train and develop hotel team members and ensure training is complete.
• Review daily business levels, anticipate critical situations, and plan effective solutions.

Skills

Front office management

Bilingual English/Spanish

Education

High school graduate or equivalent

Job description

Hershey Hampton Inn in Hershey, PA is seeking a Front Desk Manager to oversee reservations, registration, bell services, and guest accounting, ensuring high service levels and revenue management.

The role requires flexibility for weekends and holidays, staff training, scheduling, and adherence to standards. Join a team within Shaner Hotels committed to hospitality excellence and guest satisfaction.