Front Desk Training Lead — Elevate Guest Experience

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and dental insurance

On-site medical center

401(k) retirement savings plan

Paid vacation and personal days

Job summary

Rosen Hotels & Resorts in Orlando is seeking a Front Desk Training Manager to oversee training, coordination, and supervision of front desk staff. You will resolve guest issues, manage room assignments, and align daily operations with brand standards and policies.

The role emphasizes developing training programs, monitoring staffing, and driving service excellence while collaborating with sales, reservations, and housekeeping teams to ensure flawless guest experiences.

Qualifications

• 3 to 5+ years of front office or hotel operations experience.
• Experience in onboarding and training associates.
• Experience in guest service and problem resolution.
• Must be able to legally work in the USA.

Responsibilities

• Develops, coordinates, and delivers comprehensive training programs for front desk staff.
• Monitors staffing levels and adjusts resources to meet service and productivity goals.
• Oversees daily assignments, performance expectations, and conduct.
• Acts as primary escalation point for guest concerns and resolutions.
• Addresses associate concerns and fosters a positive work environment.
• Administers coaching, corrective action, and development initiatives.
• Manages room inventory and occupancy strategies to maximize revenue.
• Coordinates front office operations and check-in/out processes.
• Collaborates with sales, reservations, housekeeping, and other departments.

Skills

Leadership

Training onboarding

Guest service

Problem resolution

Staff coordination

Education

High school diploma or equivalent

Job description

Rosen Hotels & Resorts in Orlando is seeking a Front Desk Training Manager to oversee training, coordination, and supervision of front desk staff. You will resolve guest issues, manage room assignments, and align daily operations with brand standards and policies.

The role emphasizes developing training programs, monitoring staffing, and driving service excellence while collaborating with sales, reservations, and housekeeping teams to ensure flawless guest experiences.