Front Desk Agent

Luminous Hotel Management LLC; New Market (PA); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid training

Career advancement

Wyndham discounts

Paid time off

Job summary

La Quinta Inn & Suites by Wyndham New Cumberland-Harrisburg is seeking Front Desk Agents to deliver friendly and professional service, manage check-ins/outs, handle reservations, and assist guests with inquiries and local recommendations.

You will promote hotel amenities, coordinate with housekeeping, and ensure a welcoming lobby environment in line with Wyndham standards. Weekend/evening shifts may be required.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, hospitality, customer service, retail, or front desk experience is a plus but not required.
• Excellent communication and interpersonal skills.
• Strong computer and multitasking abilities.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.
• Reliable transportation and excellent attendance.
• Must be available to work weekends, evenings, and holidays.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer telephone calls and respond to guest inquiries.
• Make, modify, and cancel reservations using the hotel's property management system.
• Process payments and maintain accurate cash and credit card transactions.
• Resolve guest concerns promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain a clean, organized front desk area.
• Promote hotel amenities and assist guests with local recommendations.
• Follow Wyndham brand standards and hotel policies.

Skills

Customer Service

Front Desk

Multitasking

Communication

Teamwork

Microsoft Office

Phone Etiquette

Problem Solving

Education

High school diploma

Job description

La Quinta Inn  and  Suites by Wyndham New Cumberland-Harrisburg is looking for friendly, dependable, and customer-focused Front Desk Agents to provide exceptional service to our guests. As the first and last point of contact for visitors, you'll play an important role in creating a welcoming and memorable guest experience.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Complete guest check-ins and check-outs efficiently and accurately.
• Answer telephone calls and respond to guest inquiries.
• Make, modify, and cancel reservations using the hotel's property management system.
• Process payments and maintain accurate cash and credit card transactions.
• Resolve guest concerns promptly and professionally.
• Coordinate with housekeeping and maintenance to ensure guest satisfaction.
• Maintain a clean, organized, and professional front desk area.
• Promote hotel amenities and assist guests with local recommendations.
• Follow Wyndham brand standards and hotel policies.

Qualifications

• High school diploma or equivalent preferred.
• Previous hotel, hospitality, customer service, retail, or front desk experience is a plus but not required.
• Excellent communication and interpersonal skills.
• Strong computer and multitasking abilities.
• Ability to work independently and as part of a team.
• Professional appearance and positive attitude.
• Reliable transportation and excellent attendance.
• Must be available to work weekends, evenings, and holidays.

Preferred Skills

• Customer Service
• Hotel Front Desk
• Hospitality
• Guest Relations
• Reservations
• Cash Handling
• Microsoft Office
• Phone Etiquette
• Problem Solving
• Teamwork
• Multitasking

Benefits

• Competitive hourly pay
• Flexible scheduling
• Paid training
• Career advancement opportunities
• Wyndham employee hotel discounts
• Supportive and team-oriented work environment
• Paid time off for eligible employees

Why Join La Quinta?

At La Quinta Inn & Suites by Wyndham New Cumberland-Harrisburg, we believe great hospitality starts with great people. We value teamwork, professionalism, and a commitment to outstanding guest service. If you enjoy helping others and thrive in a fast-paced environment, we'd love to meet you.