Hotel Customer Service Agent, NF-02

United States Army Installation Management Command; Honolulu (HI); On-site; USD 34,000 - 39,000; Part time

Job summary

The Hale Koa Hotel in Honolulu seeks a Hotel Customer Service Agent to manage front desk operations, reservations, PBX, and guest assistance for a property with over 800 rooms.

This is a part-time position with local candidates reviewed first; Army NAF employment offers benefits such as health/life insurance, retirement plans, and paid time off.

Candidates will provide information on services and area attractions, resolve guest concerns, and handle payments and emergencies.

Qualifications

• Front desk and hotel front office experience preferred.
• Ability to handle guest inquiries, reservations, and billing questions.
• Excellent customer service and communication skills.
• Willingness to work part-time schedule.

Responsibilities

• Serve as hotel customer service clerk at a property with 800+ rooms.
• Perform desk clerk, PBX, reservations, activities, and security duties.
• Provide information on hotel services and local area.
• Resolve guest concerns and assist with transportation and luggage.
• Handle cash, payments, and change; maintain accountability of petty cash.
• Respond to medical and fire emergencies.

Job description

Serves as a Hotel Customer Service Agent in the Front Office Department of the Hale Koa Hotel. Local candidates will be reviewed first as PCS is not authorized. If determined that area of consideration is to be expanded, all candidates will be considered.

Key Responsibilities

Serves as a hotel customer service clerk at a lodging property having in excess of 800 rooms. Performs duties normally associated with front desk operations as desk clerk, PBX services, reservations, activities, and security for the main desk area. Duties include providing information to customers and guests on the various hotel services, shows and functions, the local installation, and the surrounding area businesses and activities.

Interacts with guests on a continual basis by answering and/or resolving billing questions and other concerns. Sells tickets to shows. Provides guest assistance such as making arrangements for personal transportation, assisting with luggage, key issues, and providing various forms of information important to the guest during their stay. Resolves conflicts of a minor nature and advises supervisor of more serious and non-routine concerns for resolution.

Operates various office machines and equipment such as a cash drawer in order to receive payments and give change and a receipt for services provided. Posts charges and payments. Responsible for the accountability and safekeeping of a revolving change fund during assigned shift. Cashes travelers and personal checks and secures credit card authorizations. Provides communication assistance in medical and fire emergencies.

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more.

Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

Which agency is hiring for this position?

This position is with United States Army Installation Management Command, Department of the Army.

What is the salary for this position?

The posted pay range is $25 - $28.06/hr.

What is the application deadline?

Applications close on 2026-11-23.

What is the work schedule?

This is a Part-Time position.

Who is eligible to apply?

This position is open under the 'Public' hiring path.

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