Front Desk & Guest Services Associate – Flexible Shifts

COMFORT INN & SUITES QUALITY INN & SUITES - SPRING LAKE; Spring Lake (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Inclusive work environment

Employee discounts

Job summary

Comfort/ Quality Inn Spring Lake is seeking a friendly Front Desk Associate to join our team. You will greet guests, manage check-ins and outs, and provide information on local attractions and hotel services.

A professional, customer-focused approach is essential for this fast-paced role. The ideal candidate has strong communication skills, the ability to handle multiple tasks, and experience with PMS and Microsoft Office.

Qualifications

• Customer service experience in a hospitality setting is preferred.
• Strong communication and friendly demeanor.
• Ability to work independently and in a team.
• Proficiency with Microsoft Office and PMS is desirable.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle guest inquiries, requests and complaints courteously.
• Provide information on hotel amenities and local attractions.
• Process payments per hotel policy and manage cash flow.

Skills

Customer service

Communication

Teamwork

Office software

Education

High school diploma or equivalent

Hospitality certification (optional)

Tools

Microsoft Office

Property management software

Job description

Comfort/ Quality Inn Spring Lake is seeking a friendly Front Desk Associate to join our team. You will greet guests, manage check-ins and outs, and provide information on local attractions and hotel services.

A professional, customer-focused approach is essential for this fast-paced role. The ideal candidate has strong communication skills, the ability to handle multiple tasks, and experience with PMS and Microsoft Office.