Front Desk Agent

Total Management Systems, Inc.; Gallup (NM); On-site; USD 19,000 - 25,000; Full time

Job summary

Quality Inn & Suites in Gallup, NM is seeking a Front Desk Agent to warmly greet guests, manage check-ins/check-outs, and answer questions about services and local attractions.

You will handle reservations, maintain accurate guest records, and support the front desk team to ensure a smooth guest experience during all hours of operation.

Qualifications

• High school diploma or equivalent.
• Excellent communication and customer service skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficient in Microsoft Office and basic computer skills.
• Ability to stand for extended periods.

Responsibilities

• Greet guests in a friendly and professional manner.
• Handle all guest inquiries with a service-minded attitude.
• Check guests in and out of the hotel.
• Answer guest inquiries and provide information about hotel services and amenities.
• Provide directions and information on local attractions.
• Handle reservations and manage room inventory.
• Ensure accuracy of guest information and resolve any issues or complaints.
• Respond to hotel incidents and emergencies in collaboration with managers.

Skills

Communication

Customer service

Microsoft Office

Second language

Education

High school diploma or equivalent

Tools

Hotel reservation software

Job description

We are seeking a highly motivated and professionalFront Desk Agentto join our team atQuality Inn & Suites. As a Front Desk Agent, you will be the first point of contact for our guests and will play a crucial role in ensuring their satisfaction. Your main responsibility will be to provide exceptional customer service by greeting guests, checking them in and out, and answering any questions they may have. You will also be responsible for handling reservations, managing room inventory, and ensuring that all guest information is accurate and up-to-date.

Responsibilities

• Greet guests in a friendly and professional manner
• Handle all guest inquiries with a service-minded attitude
• Check guests in and out of the hotel
• Answer guest inquiries and provide information about hotel services and amenities
• Provide directions and information on local attractions
• Handle reservations and manage room inventory
• Ensure accuracy of guest information and resolve any issues or complaints
• Respond to hotel incidents and emergencies in collaboration with managers

Skills

As a Front Desk Agent, you will utilize your excellent communication and customer service skills on a daily basis. You will also need to be proficient in basic computer skills and Microsoft Office to manage reservations and guest information. Additionally, fluency in a second language and experience with hotel reservation software are preferred qualifications that will enhance your ability to provide exceptional service to our guests.

Minimum Qualifications

• High school diploma or equivalent
• Excellent communication and customer service skills
• Ability to work flexible hours, including weekends and holidays
• Proficient in Microsoft Office and basic computer skills
• Ability to stand for extended periods of time

Preferred Qualifications

• Previous experience in a hotel or hospitality industry
• Fluency in a second language
• Experience with hotel reservation software