Housekeeping

COMFORT INN & SUITES QUALITY INN & SUITES - SPRING LAKE; Spring Lake (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Professional development

Inclusive work environment

Employee discounts

Job summary

Comfort/ Quality Inn Spring Lake is seeking a friendly Front Desk Associate to join our team. You will greet guests, manage check-ins and outs, and provide information on local attractions and hotel services.

A professional, customer-focused approach is essential for this fast-paced role. The ideal candidate has strong communication skills, the ability to handle multiple tasks, and experience with PMS and Microsoft Office.

Qualifications

• Customer service experience in a hospitality setting is preferred.
• Strong communication and friendly demeanor.
• Ability to work independently and in a team.
• Proficiency with Microsoft Office and PMS is desirable.

Responsibilities

• Greet guests and manage check-in/check-out processes.
• Handle guest inquiries, requests and complaints courteously.
• Provide information on hotel amenities and local attractions.
• Process payments per hotel policy and manage cash flow.

Skills

Customer service

Communication

Teamwork

Office software

Education

High school diploma or equivalent

Hospitality certification (optional)

Tools

Microsoft Office

Property management software

Job description

Job Title: Hotel Front Desk Associate

Location: Comfort/ Quality Inn Spring Lake

Job Type: Full-Time

Reports To: Front Office Manager

Job Summary

We are seeking a friendly and motivated Hotel Front Desk Associate to join our dynamic team. The ideal candidate will provide exceptional customer service, handle guest inquiries, and manage the front desk operations. If you thrive in a fast-paced environment and enjoy interacting with guests from around the world, we want to hear from you!

Key Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Check guests in and out of the hotel efficiently and accurately.
• Handle all guest inquiries, requests, and complaints in a courteous and effective manner.
• Provide information about hotel amenities, services, and local attractions.
• Process payments and manage cash flow in accordance with hotel policies.
• Maintain an organized and tidy front desk area.
• Collaborate with housekeeping and maintenance departments to ensure guest satisfaction.
• Handle reservations and manage bookings using the hotel’s property management system.
• Assist in managing the hotel’s telephone system, addressing calls promptly and professionally.
• Uphold hotel policies and security standards to ensure guest safety and comfort.
• Perform other duties as assigned by management to support hotel operations.

Qualifications

• High school diploma or equivalent; additional certification in hospitality is a plus.
• Proven experience in a customer service role, preferably in the hospitality industry.
• Strong communication skills and a friendly, approachable demeanor.
• Ability to work effectively both independently and as part of a team.
• Proficient in Microsoft Office Suite and experience with property management software is desirable.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Strong attention to detail and problem‑solving skills.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A supportive and inclusive work environment.
• Employee discounts on hotel stays and amenities.

If you are passionate about providing excellent customer service and creating memorable experiences for our guests, please submit your resume.

Comfort/ Quality Inn is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Join us in making every stay memorable! We look forward to welcoming you to our team.