Night Auditor

Drury Hotels Company; Gayly (PA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Flexible scheduling

Hotel discounts

Free room nights

Career growth opportunities

Job summary

Drury Hotels is seeking an overnight Front Desk Associate at Drury Inn & Suites, Pittsburgh, PA. You will manage guest check-in/out, promote hotel programs, maintain guest records, and handle cash. You may assist with breakfast setup and cleaning, and you may be the sole staff member on shift.

Guest safety and a courteous service approach are essential. The role emphasizes a positive, responsive customer experience with flexible scheduling, hotel discounts, and opportunities for growth within

Responsibilities

• Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling.
• Audits the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information.
• May assist with breakfast setup; may include food preparation, set up, service and/or cleaning.
• Often the only team member on property during the night shift and may need to work alone.
• Ensures guest safety and security during overnight hours and responds promptly to inquiries with a +1 Service Attitude.

Job description

Property Location:Drury Inn & Suites - 101 Ridge Road , Pittsburgh, Pennsylvania 15205You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.WHAT YOU CAN EXPECT FROM USSo. Much. More.Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.Incentives - Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)Work-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025BASIC FUNCTION & JOB DUTIES:Performs all front desk related functions including but not limited to checking guests in/out, promoting sales related programs, maintaining guest records, cash handling, etc. Responsible for auditing the previous day’s receipts to verify and balance entries, runs reports and verifies accuracy of information. May also assist with set up of breakfast. May include food preparation, set up, service and/or cleaning. Only team member on property for the majority of the work shift and must be willing to and have the ability to work alone. Responsible for guest safety and security during overnight hours.Ensures an exceptional guest experience by providing courteous, efficient, friendly service to all guests and potential guests in a professional manner. Responds promptly and efficiently to inquiries, requests and complaints with a +1 Service Attitude. Contributes to maintaining a positive work environment at all times for our diverse team and guests.GENERAL KNOWLEDGE, SKILL AND ABILITY:Requires ability to take written and verbal direction and speak English clearly and read English. Requires ability to relate to the public in a warm, friendly manner in providing a hospitable environment. Requires ability to give attention to detail and to handle multiple tasks simultaneously and efficiently.Requires thorough knowledge of Drury Hotels’ policies and procedures, for guest services. Requires ability to handle money, make change and utilize office machines in the normal day-to-day activities. Maintains the front desk lobby area in a clean and organized manner. Complies with hotel’s safety and security rules and instructions in performing work efficiently while protecting self, team members, guests and the hotel. Must be willing to and have the ability to work alone as scheduled. At some locations, may be the only team member on property during work shift.Rise. Shine. Work Happy.Hiring Immediately!