Housekeeping Dispatcher: Rapid Guest Support

Fontainbleau; Las Vegas, Northern (NV, KY); Hybrid; USD 33,000 - 44,000; Full time

Job summary

Fontainebleau Las Vegas seeks a Housekeeping Dispatcher to handle inbound calls, log problems, and assist in assigning rooms to Guest Room Attendants. You will coordinate communications, generate housekeeping reports, and ensure smooth operation of the department with a focus on guest satisfaction.

The role requires a high school diploma, strong multitasking ability, and proficient Microsoft Office skills. Bilingual abilities and flexibility to work nights, holidays, and weekends are a plus.

Qualifications

• High School diploma or equivalent required.
• Able to multitask and remain calm under pressure.
• Professional, confident appearance and communication.
• Excellent organizational skills and attention to detail.
• Familiar with Outlook, Word, Excel; HotSOS/Rex preferred.
• Type at least 30 words per minute.
• Able to work flexible nights, holidays, weekends.
• Bilingual is a plus.

Responsibilities

• Answer housekeeping calls and log issues for prompt action.
• Assist in assigning rooms to Guest Room Attendants.
• Generate and distribute housekeeping reports.
• Maintain clean work area and provide courteous guest service.
• Coordinate pest control and asset management for the department.
• Monitor panic button dashboard and safety concerns.
• Communicate room/status updates across departments.
• Handle messages and transfer calls efficiently.

Skills

Customer service

Multitask

Typing 30 wpm

Communication skills

Bilingual

Microsoft Office

Education

High School diploma or equivalent

Tools

Outlook

Microsoft Word

Microsoft Excel

HotSOS/Rex

Job description

Fontainebleau Las Vegas seeks a Housekeeping Dispatcher to handle inbound calls, log problems, and assist in assigning rooms to Guest Room Attendants. You will coordinate communications, generate housekeeping reports, and ensure smooth operation of the department with a focus on guest satisfaction.

The role requires a high school diploma, strong multitasking ability, and proficient Microsoft Office skills. Bilingual abilities and flexibility to work nights, holidays, and weekends are a plus.