Front Desk Guest Services Agent

Highgate; Greenville (SC); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program (EAP)

Tuition reimbursement

Jury duty leave, personal leave, etc.

Military leave

Job summary

Highgate Hotels in Greenville, SC, is seeking a Guest Service Agent to provide attentive, courteous service at check-in, during the stay, and at checkout, while contributing to room revenue and occupancy. The role requires flexibility for shifts (afternoons and evenings) and is available as full-time and part-time positions with weekends and holidays mandated.

The responsibilities include greeting guests, operating the PBX, answering inquiries, handling packages, and maintaining hotel standards.

Qualifications

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Computer experience required.
• Customer Services experience preferred.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

Responsibilities

• Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
• Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
• Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
• Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
• Review Front Office log and Trace File daily.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Skills

Customer service

Multitasking

Communication

Stand/walk long shifts

Cash handling

Education

High School diploma or equivalent

College coursework in related field helpful

Tools

Computer experience

Job description

Highgate Hotels in Greenville, SC, is seeking a Guest Service Agent to provide attentive, courteous service at check-in, during the stay, and at checkout, while contributing to room revenue and occupancy. The role requires flexibility for shifts (afternoons and evenings) and is available as full-time and part-time positions with weekends and holidays mandated.

The responsibilities include greeting guests, operating the PBX, answering inquiries, handling packages, and maintaining hotel standards.