Front Desk Guest Services Agent (Part-Time)

Ash World; Richmond (VA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Paid sick leave

401(k) with 100% company match up to 4

Food & beverage discount

Discounted hotel rooms

Job summary

ASH Hotels’ Shenandoah Mansions in Richmond, VA seeks a Part-Time Front Desk Agent to deliver exceptional guest experiences from arrival to departure. The role emphasizes warm hospitality, effective reservations management, and proactive guest assistance in a dynamic hotel lounge setting.

Ideal candidates are organized, calm under pressure, and capable of collaborating with housekeeping, F&B, and other departments to ensure seamless service. Evening, weekend, and holiday flexibility is preferred.

Qualifications

• Warmly welcome guests with a seamless, personalized check-in and check-out experience.
• Manage guest reservations, room assignments, and billing accurately.

Responsibilities

• Greet guests with a friendly, approachable attitude.
• Manage reservations and seating arrangements efficiently.
• Coordinate flow of guests within the lounge and provide menus/daily specials.
• Ensure reception area is tidy and presentable.
• Collaborate with servers/bartenders for seamless service.
• Address guest concerns promptly and professionally.

Skills

Hospitality passion

Front desk experience

Communication skills

Organization

Calm under pressure

Tools

Opera PMS

Microsoft Office

Job description

ASH Hotels’ Shenandoah Mansions in Richmond, VA seeks a Part-Time Front Desk Agent to deliver exceptional guest experiences from arrival to departure. The role emphasizes warm hospitality, effective reservations management, and proactive guest assistance in a dynamic hotel lounge setting.

Ideal candidates are organized, calm under pressure, and capable of collaborating with housekeeping, F&B, and other departments to ensure seamless service. Evening, weekend, and holiday flexibility is preferred.