Front Desk Guest Experience Host (Part-Time)

ASH People LLC; Richmond (VA); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Paid sick leave

401(k) matching

F&B discount and staff room discounts

Professional growth opportunities

Job summary

ASH Hotels’ Shenandoah Mansions in Richmond, VA is seeking a Part-Time Front Desk Agent. You will warmly welcome guests, manage reservations and room details, and coordinate lounge flow to ensure a smooth, memorable stay. The role requires excellent communication and a proactive, guest-focused approach.

You will work closely with Housekeeping and F&B teams, maintain guest records, and support seamless arrivals and departures while upholding brand standards and confidentiality.

Qualifications

• Warm, welcoming host with a personable demeanor.
• Experience in hotel front desk or guest services is preferred.
• Strong communication and interpersonal skills with a professional presence.
• Excellent organization, attention to detail, and ability to multitask.

Responsibilities

• Greet guests with a friendly and approachable attitude.
• Manage reservations and seating arrangements efficiently.
• Assist in coordinating the flow of guests within the lounge.
• Provide guests with menus and inform them of daily specials.
• Ensure the reception area is tidy and presentable.
• Handle guest inquiries and provide accurate information about the lounge.
• Collaborate with servers and bartenders to ensure seamless service.
• Address any guest concerns or issues promptly and professionally.
• Uphold the lounge’s standards for service and ambiance.

Skills

Guest services

Hospitality experience

Communication

Organizational skills

Detail-oriented

Multitasking

Opera PMS

MS Office

Tools

Opera PMS

MS Office

Job description

ASH Hotels’ Shenandoah Mansions in Richmond, VA is seeking a Part-Time Front Desk Agent. You will warmly welcome guests, manage reservations and room details, and coordinate lounge flow to ensure a smooth, memorable stay. The role requires excellent communication and a proactive, guest-focused approach.

You will work closely with Housekeeping and F&B teams, maintain guest records, and support seamless arrivals and departures while upholding brand standards and confidentiality.