Front Desk Agent - Hampton, VA

Landmark Hotel Group; Hampton (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Bonus money for great job performance

Discounts for you and friends/family

Training and Development Opportunities

401(k) with company match

Life insurance

Generous Paid Time Off

Health Coverage: Medical, Dental, Vis

Job summary

Holiday Inn Express Hampton seeks a friendly Guest Services Representative to warmly welcome guests, check them in/out, and provide local information. Flexible shifts 7am-3pm and 3pm-11pm are available.

Join Landmark Hotel Group's team and enjoy discounts, benefits, training, and growth opportunities while delivering outstanding service in a fast-paced hotel environment.

Qualifications

• Attitude should be upbeat and guest-focused.
• Clear spoken and written communication is essential.
• Ability to think quickly and resolve guest issues.
• Collaborative mindset to support hotel operations.
• Maintain polished professional appearance at all times.
• Respect confidentiality of guest and company information.

Responsibilities

• Greet guests warmly and assist with check-in/check-out.
• Answer questions and provide information on local attractions and services.
• Resolve guest issues promptly to ensure satisfaction.
• Assist guests with reservations and special requests.

Skills

Great Attitude

Communication Skills

Problem Solver

Team Player

Professional Appearance

Confidentiality

Job description

“Recognized as the #1 workplace in Hampton Roads 2025”

Guest Services Representative (flexible shifts 7am-3pm/3pm-11pm), HOLIDAY INN EXPRESS HAMPTON

Location: HOLIDAY INN EXPRESS HAMPTON

Full-Time and Part-Time Job

Join Our Team as a Guest Services Representative! Do you love helping people and making their day special? Then we have the perfect job for you! We are looking for a friendly and enthusiastic Guest Services Representative to join our hotel team.

What You’ll Get To Do:

• Welcome Guests: Greet every guest with a warm smile and help them check into their rooms.
• Answer Questions: Be the go-to person for guests who need information about the hotel or local attractions.
• Solve Problems: Help guests with any issues or requests quickly and efficiently.
• Assist with Reservations: Help guests book their stay and ensure they have everything they need.

Who we are looking for:

• Great Attitude: Always cheerful and ready to help.
• Good Communication Skills: Can talk and listen to guests clearly.
• Problem Solver: Quick thinker who can handle any situation.
• Team Player: Work well with other team members to provide great service.
• Professional Appearance: Ensure uniform and personal appearance are clean and professional.
• Confidentiality: Maintain confidentiality of proprietary information; protect company assets.

Why You’ll Love It Here:

• Bonus money for doing a great job
• Discounts for you, and even your friends and family
• Training and Development Opportunities
• 401(k) with company match, Life insurance
• Generous Paid Time Off
• Health Coverage: Medical, Dental, Vision.

Landmark Hotel Group is an Equal Opportunity Employer/Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.