Front Desk Agent - Hyatt Place

Landmark Hotel Group; Hampton (VA); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Bonus pay

Employee discounts

Training & development

401(k) with match

Paid time off

Health insurance

Job summary

HYATT PLACE HAMPTON is seeking a friendly Front Desk/Guest Services Representative to welcome guests, answer questions, assist with reservations and resolve issues. Flexible shifts keep you engaged while delivering outstanding service.

Join a team that values a great attitude, clear communication, confidentiality, and professional appearance. We offer training, growth opportunities, and competitive benefits in a supportive hotel environment.

Qualifications

• Great attitude: Always cheerful and ready to help.
• Clear and effective communication with guests.
• Strong problem-solving mindset to handle issues quickly.
• Collaborative team member contributing to great service.
• Maintain a professional appearance and demeanor at all times.
• Protect confidential information and company assets.

Responsibilities

• Welcome Guests: Greet every guest with a warm smile and help them check into their rooms.
• Answer Questions: Be the go-to person for guests who need information about the hotel or local attractions.
• Solve Problems: Help guests with any issues or requests quickly and efficiently.
• Assist with Reservations: Help guests book their stay and ensure they have everything they need.

Skills

Great Attitude

Communication Skills

Problem Solver

Team Player

Professional Appearance

Confidentiality

Job description

“Recognized as the #1 workplace in Hampton Roads 2025

Hotel Front Desk / Guest Services Representative (Flexible Shifts), HYATT PLACE HAMPTON

Location: HYATT PLACE HAMPTON

Full-Time Job

Join Our Team as a Guest Services Representative!

What You’ll Get To Do:

• Welcome Guests: Greet every guest with a warm smile and help them check into their rooms.
• Answer Questions: Be the go-to person for guests who need information about the hotel or local attractions.
• Solve Problems: Help guests with any issues or requests quickly and efficiently.
• Assist with Reservations: Help guests book their stay and ensure they have everything they need.

Who we are looking for:

• Great Attitude: Always cheerful and ready to help.
• Good Communication Skills: Can talk and listen to guests clearly.
• Problem Solver: Quick thinker who can handle any situation.
• Team Player: Work well with other team members to provide great service.
• Professional Appearance: Ensure uniform and personal appearance are clean and professional.
• Confidentiality: Maintain confidentiality of proprietary information; protect company assets.

Why You’ll Love It Here:

• Bonus money for doing a great job
• Discounts for you, and even your friends and family
• Training and Development Opportunities
• 401(k) with company match, Life insurance
• Generous Paid Time Off
• Health Coverage: Medical, Dental, Vision.

Landmark Hotel Group is an Equal Opportunity Employer/Affirmative Action Employer. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.