Front Desk Guest Services Agent

Claremont Companies, Inc.; Worcester (MA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, and Vision Insurance

Flex Spending Account

Long Term Disability

Group Term Life Insurance

401(k) retirement plan with Employer ?

Vacation

Holiday Pay

Sick Pay

Employee Assistance Program

Job summary

Claremont Companies is seeking a dedicated Front Desk Agent to join our team in Worcester, MA. The role serves as the main contact for guests, handling requests, concerns and needs with a friendly, professional approach.

Responsibilities include processing charges, managing payments, safeguarding keys and deposits, and ensuring smooth check-in/check-out. Candidates should be available nights and weekends and proficient in English.

Qualifications

• High school graduate or equivalent preferred.
• Must be available to work nights and weekends.
• Must speak, read, write, and understand English.
• Ability to frequently sit, stand, walk during shift.
• Ability to occasionally lift and carry up to 40 pounds.

Responsibilities

• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

Skills

English proficiency

Night & weekend availability

Guest services

Education

High school diploma

Job description

Claremont Companies is seeking a dedicated Front Desk Agent to join our team in Worcester, MA. The role serves as the main contact for guests, handling requests, concerns and needs with a friendly, professional approach.

Responsibilities include processing charges, managing payments, safeguarding keys and deposits, and ensuring smooth check-in/check-out. Candidates should be available nights and weekends and proficient in English.