Guest Experience Agent - Front Desk (Evenings & Weekends)

Claremont Companies, Inc.; Worcester (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive Wages

Medical, Dental, and Vision Insurance

Flex Spending Account

FSA Dependent Care

Long Term Disability

Group Term Life Insurance

401(k) retirement plan with Employer M

Vacation

Holiday Pay

Sick Pay

Employee Assistance Program

Job summary

Claremont Companies, Inc. seeks a Front Desk Agent at the AC Hotel in Worcester, MA. The position serves as the main point of contact for guests, handling requests and concerns to ensure a smooth check-in and delightful stay.

Responsibilities include processing payments, maintaining security, and assisting guests with information and services. The role requires English proficiency, hospitality experience preferred, and availability for shifts including nights and weekends.

Qualifications

• Must speak, read, write, and understand English.
• High school graduate or equivalent preferred.
• Previous hotel-related experience desired.
• Marriott hotel experience desired.
• Must be available to work nights and weekends.

Responsibilities

• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

Skills

English proficiency

Education

High school graduate or equivalent

Job description

Claremont Companies, Inc. seeks a Front Desk Agent at the AC Hotel in Worcester, MA. The position serves as the main point of contact for guests, handling requests and concerns to ensure a smooth check-in and delightful stay.

Responsibilities include processing payments, maintaining security, and assisting guests with information and services. The role requires English proficiency, hospitality experience preferred, and availability for shifts including nights and weekends.