Front Desk Agent

Claremont-Companies-LL; Worcester (MA); Presencial; USD 22.000 - 30.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive Wages

Medical, Dental, and Vision Insurance

Flex Spending Account

Long Term Disability

Group Term Life Insurance

401(k) retirement plan with Employer ?

Vacation

Holiday Pay

Sick Pay

Employee Assistance Program

Resumo da vaga

Claremont Companies is seeking a dedicated Front Desk Agent to join our team in Worcester, MA. The role serves as the main contact for guests, handling requests, concerns and needs with a friendly, professional approach.

Responsibilities include processing charges, managing payments, safeguarding keys and deposits, and ensuring smooth check-in/check-out. Candidates should be available nights and weekends and proficient in English.

Qualificações

• High school graduate or equivalent preferred.
• Must be available to work nights and weekends.
• Must speak, read, write, and understand English.
• Ability to frequently sit, stand, walk during shift.
• Ability to occasionally lift and carry up to 40 pounds.

Responsabilidades

• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

Conhecimentos

English proficiency

Night & weekend availability

Guest services

Formação

High school diploma

Descrição da vaga

Shifts: 7:00 AM - 3:00 PM & 3:00 PM - 11:00 PM

Have you thought about a career in the Hospitality Industry? We are seeking a dedicated and enthusiastic Front Desk Agent to join our team.

JOB DESCRIPTION:

This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs and we would love to add you to our team!

KEY RESPONSIBILITIES:

• Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
• Administer hotel guest payment policies.
• Post all charges including valet and other miscellaneous charges to guest account.
• Maintain hotel key security system.
• Oversee safe deposit boxes for guests.
• Verify credit cards and balance bank at the end of the shift.
• Run and verify availability report at the beginning of the shift. Update report as needed.
• Review communications log at the beginning of the shift.
• Know and follow the hotel’s emergency procedures in the event of an actual emergency.
• Notify appropriate supervisor immediately of any problem with rooms.
• Check in and check out should be as expeditious as possible.
• Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
• Prompt distribution and notification to guests of mail.

REQUIREMENTS:

• High school graduate or equivalent preferred
• Must be available to work nights and weekends
• Must speak, read, write, and understand English
• Ability to frequently sit, stand, walk during shift
• Ability to occasionally lift and carry up to 40 pounds

Claremont Companies offers a fantastic benefits and rewards package that includes:

Benefits:

• Competitive Wages
• Medical, Dental, and Vision Insurance
• Flex Spending Account
• FSA Dependent Care
• Long Term Disability
• Group Term Life Insurance
• 401(k) retirement plan with Employer Match
• Vacation
• Holiday Pay
• Sick Pay
• Employee Assistance Program

Claremont Companies is an equal opportunity employer. EOE M/F/D/V