Hotel Guest Service Pro - Full-Time, Weekend & Holidays

Holiday Inn Greenville SC; Greenville (SC); On-site; USD 17,000 - 28,000; Full time

Job summary

Holiday Inn Greenville SC is seeking a Guest Service Representative to support front desk operations in a full-time role. Shifts include 7a-3p and 3p-11p with weekend and holiday availability.

Responsibilities include greeting guests, registering rooms, promoting hotel services, handling inquiries, and ensuring guest privacy and satisfaction. This position requires prior customer service experience at a branded hotel, a high school diploma or equivalent, and reliable attendance.

Qualifications

• 1+ years of experience in customer service at a branded hotel preferred.
• High School diploma or equivalent of the same.
• Must display professionalism and have characteristics of honesty and trustworthiness.
• Must have excellent attendance and be punctual.
• Must be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.
• Must be able to stand for eight hours, bend, stretch, and reach.
• Work schedule varies and may include occasionally working on holidays, weekends, and evenings. Long hours sometimes required.
• Must be able to push or pull 60 pounds and lift and/or carry 30 pounds.

Responsibilities

• Greet and register guests, provide room assignments, maintain guest privacy, and accommodate special request when possible.
• Promote and sell services/amenities of the hotel.
• Promote repeat business by offering to take future reservations and providing recommendations for alternate same brand-type products.
• Be aware of potential sales leads and contacts through guest interaction. Report information to the appropriate individual.
• Keep housekeeping and other departments informed of any special requests, late check-outs, and special needs areas.
• Check all credit cards for validity before the end of the shift.
• Learn and utilize PMS, if applicable.
• Ensure all cash, check, and miscellaneous departments are in balance at shifts end.
• Adheres to hotel policies regarding the use of cash banks, drop/deposit logs, etc.
• Assist in other areas: cleanliness of property wherever assistance is needed for guest satisfaction.
• Help maintain a clean and professional lobby, dining area: dusting, vacuuming, cleaning tables, etc.
• Have a thorough working knowledge of emergency procedures.
• Practice safety standards at all times and be alert to hazardous conditions. Report or correct any hazardous conditions immediately.
• Report any unusual occurrences or requests to the manager.
• Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate
• Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers. Assist with folding linen according to proper standards.
• Utilize Service Recovery Log and other necessary communication logs from shift to shift.
• Meets and exceeds guest expectations by providing service and teamwork
• Other duties as assigned or as indicated on letter of offer.

Skills

Customer service

Communication

Computer literacy

Education

High School diploma or equivalent

Job description

Holiday Inn Greenville SC is seeking a Guest Service Representative to support front desk operations in a full-time role. Shifts include 7a-3p and 3p-11p with weekend and holiday availability.

Responsibilities include greeting guests, registering rooms, promoting hotel services, handling inquiries, and ensuring guest privacy and satisfaction. This position requires prior customer service experience at a branded hotel, a high school diploma or equivalent, and reliable attendance.