Front Desk Guest Service Pro – Growth & Flexible Schedules

WINDSOR CAPITAL GROUP; Alpharetta (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Windsor Hospitality is seeking a friendly Guest Service Agent at Embassy Suites Alpharetta. You will welcome guests, handle check-ins and check-outs, answer questions, and help ensure a smooth stay for all guests.

The ideal candidate brings excellent verbal communication, strong interpersonal skills, and a calm, service-oriented approach. You will work closely with housekeeping, bell staff, and other departments to provide outstanding hospitality at the front desk.

Qualifications

• Excellent verbal communication and active listening required.
• Ability to use a PMS system and handle payments accurately.
• Strong interpersonal and problem-solving skills.
• Flexible schedule including weekends and holidays.

Responsibilities

• Greet guests at the front desk and provide outstanding service.
• Check guests in and out using the property management system.
• Answer questions and resolve guest concerns promptly.
• Coordinate with Housekeeping, Bell, and other departments.

Skills

Clear communication

Active listening

PMS system

Guest service

Interpersonal skills

Attention to detail

Adaptability

Tools

Switchboard

Job description

Windsor Hospitality is seeking a friendly Guest Service Agent at Embassy Suites Alpharetta. You will welcome guests, handle check-ins and check-outs, answer questions, and help ensure a smooth stay for all guests.

The ideal candidate brings excellent verbal communication, strong interpersonal skills, and a calm, service-oriented approach. You will work closely with housekeeping, bell staff, and other departments to provide outstanding hospitality at the front desk.