Guest Service Agent

Pier B Resort Hotel; Duluth (MN); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k) with Employer Match

Health Insurance

Paid Time Off (PTO)

Employer-Paid Life Insurance

Voluntary Life Insurance

Voluntary STD / LTD

Job summary

A hospitality establishment in Duluth, Minnesota is seeking a Guest Service Agent to join the front desk team. This role is crucial for creating a welcoming guest experience by greeting arrivals, checking guests in and out, and managing inquiries with professionalism. Candidates should have a high school diploma and experience in customer service, alongside strong communication and organizational skills. The position offers a supportive work environment with competitive employee benefits and the chance for professional growth.

Qualifications

• High school diploma or equivalent; additional hospitality training is a plus.
• Proven experience in customer service or front desk operations preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.
• Check guests in and out efficiently using the hotel management system.
• Handle guest inquiries, requests, and complaints with professionalism and courtesy.

Skills

Customer service experience

Communication skills

Multitasking

Proficiency with hotel management software

Organizational skills

Friendly demeanor

Education

High school diploma or equivalent

Tools

Hotel management software

MS Office Suite

Job description

Guest Service Agent

Join our dynamic hospitality team as a Front Desk Agent, where your friendly demeanor and organizational skills will create a welcoming experience for our guests. This role offers an excellent opportunity to develop your customer service expertise in a fast‑paced, professional environment.

Key Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression
• Check guests in and out efficiently using the hotel management system
• Handle guest inquiries, requests, and complaints with professionalism and courtesy
• Manage reservations, cancellations, and modifications accurately
• Provide information about hotel amenities, local attractions, and services
• Maintain the cleanliness and organization of the front desk area
• Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction
• Process payments and handle cash, credit, or debit transactions securely
• Follow all safety and security procedures to protect guests and staff

Skills and Qualifications

• High school diploma or equivalent; additional hospitality training is a plus
• Proven experience in customer service or front desk operations preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Proficiency with hotel management software and MS Office Suite
• Ability to remain calm and professional under pressure
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Friendly, approachable demeanor with a focus on guest satisfaction

We foster a welcoming and inclusive work environment that values growth and development. Join us to be part of a team dedicated to delivering exceptional service and creating memorable experiences for our guests.

Employee Benefits Overview

• 401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.
• Health Insurance: Full‑time employees are eligible for health insurance benefits. Part‑time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.
• Paid Time Off (PTO): We believe in work‑life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self‑care, and personal commitments.
• Employer‑Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.
• Voluntary Life Insurance: Full‑time employees can opt to participate in additional life insurance.
• Voluntary STD / LTD: Full‑time employees can opt in to participate in long‑term disability or short‑term disability.
• We are committed to fostering a supportive and rewarding environment for all our employees, and these benefits are just one way we show our appreciation for your hard work and dedication.