Guest Service Agent

Shamin Hotels Master; Richmond (VA); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Life insurance

Short- and long-term disability

401k plan

Paid time off

Hotel discount program

Job summary

Hilton Richmond Hotel & Spa/Short Pump, part of Shamin Hotels, is hiring a Guest Service Agent for our Front Office team in Richmond, VA. You will welcome guests, manage reservations, and assist with inquiries while ensuring outstanding service and guest satisfaction.

We offer a competitive hourly wage, benefits, and opportunities for professional development within a growing hospitality company. Join a team committed to excellence and guest care.

Qualifications

• Availability to work evenings, weekends and holidays as needed.
• Previous hotel or customer service experience required.
• High school diploma required; college degree preferred.
• Hilton experience with PEP PMS highly desirable.
• Excellent written and verbal English communication skills.
• Strong organization and attention to detail.
• Ability to handle a large volume of guest interactions courteously.
• Proficiency in Microsoft Office and internet platforms.
• Comfort with cash handling and basic accounting skills.
• Present professional appearance and follow dress code.
• Willingness to participate in meetings and events.

Responsibilities

• Register guests and assist throughout their stay and after, with top guest service.
• Sell rooms, packages and amenities; complete and modify reservations.
• Operate hotel switchboard; handle calls efficiently and courteously.
• Explain hotel services and local attractions to guests.
• Maintain and balance shift banks at start and end of shifts.
• Collaborate with housekeeping and other departments for guest satisfaction.
• Compile daily reports, manage checklists, and communicate with management.
• Assist in operating the Aroma Café as needed.
• Participate in meetings and training opportunities to grow professionally.

Skills

Excellent communication

Multitasking

Customer service

Attention to detail

Professional appearance

Cash handling

Basic accounting

English proficiency

Education

High school diploma

College degree preferred

Tools

PEP PMS

Microsoft Office

Internet platforms

Job description

Job Details: Level: Experienced, Job Location: Richmond, VA 23233, Position Type: Full Time, Salary Range: $17.00 - $18.00 Hourly, Job Shift: Any, Job Category: Hospitality - Hotel

The Hilton Richmond Hotel & Spa/Short Pump is seeking customer service-oriented applicants with a flair for hospitality and a friendly personality to join our Front Office team as a Guest Service Agent. This is a great opportunity for someone interested in a career with a growing hospitality company.

The Hilton Richmond Hotel & Spa/Short Pump is a flagship property of Shamin Hotels, Central Virginia's largest hotel management company. We own and operate more than 78 full- and select-service hotels under the Hilton, Hyatt, Marriott, InterContinental and Choice flags.

We offer a competitive salary and benefits package that includes

• medical
• vision
• dental
• life insurance
• short- and long-term disability
• a 401k plan
• paid time off
• a world class hotel discount program

We also offer paid time off, a world class hotel discount program and a fun, friendly place to work. We work hard but have fun doing it and are proud of our commitment to excellence and outstanding guest service.

Job Duties

• Register guests and assist them throughout their stay and afterward, meeting the highest standards of guest service.
• Sell rooms, packages and amenities and complete, modify and confirm room reservations.
• Operate the hotel switchboard, handling incoming calls efficiently and courteously.
• Explain hotel services and amenities and local points of interest to hotel guests.
• Maintain and balance shift banks at the beginning and end of each shift.
• Collaborate with housekeeping and other hotel departments to ensure guest satisfaction.
• Compile daily reports, maintain checklists and communicate with management to facilitate efficient operations.
• Assist in operation of the Hotel’s Aroma Café as needed.
• Participate in hotel and department meetings and Shamin and Hilton training opportunities to develop professionally.

Qualifications

• Availability to work evenings and occasional midday shifts as well as weekends and holidays, based on business needs.
• Previous hotel, customer service or related experience is required.
• A high school diploma is required and a 2-year or 4-year college degree is preferred.
• Hilton experience, especially with the PEP PMS is highly desirable.
• Must have excellent written and verbal communications skills and proficiency in the English language.
• Excellent organizational skills, attention to detail and ability to multitask.
• Ability to handle a large volume of guest interactions in an efficient and courteous manner.
• Proficiency in Microsoft Office programs and internet platforms.
• Comfort with efficient cash handling and basic accounting skills.
• High standards of personal appearance and ability to adhere to the proper dress code when working.
• Willingness to participate in scheduled meetings and special events as requested.

Shamin Hotels are proud to be an equal opportunity employer and welcome applicants from all backgrounds.

We maintain a drug free work environment and require all applicants to agree to a pre-employment background check.

We thank all applicants for their interest, but only those selected for an interview will be contacted.