Front Desk/Guest Service Agent

Quality Inn & Suites Airport North - Sioux Falls, SD; Sioux Falls (SD); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is looking for a dedicated front desk agent to join their team. This role is pivotal as you will be the first point of contact for guests, ensuring their stay is seamless and enjoyable. With a focus on professionalism and guest satisfaction, you will utilize your strong interpersonal skills to accommodate and anticipate guests' needs. The position offers opportunities for growth and development within the company, as well as travel discounts with major hotel brands. If you are a task-driven individual with a passion for customer service, this is the perfect opportunity for you.

Benefits

401(k) eligibility after 6 months

Paid Time Off – Sick & Vacation

Holiday Pay

Growth and development opportunities

Travel discounts with major hotel brands

Medical, dental, and vision insurance for full-time members

Qualifications

• Successful history as a front desk agent or related customer service experience.
• Strong interpersonal and administrative skills required.

Responsibilities

• Act as the first point of contact with guests and handle all stages of their stay.
• Process payments accurately and maintain a clean front desk area.

Skills

Interpersonal Skills

Administrative Skills

Customer Service Experience

Property Management Software (PMS)

Flexible Schedule

Tools

Property Management Software (PMS)

Job description

We are seeking a qualified physical front desk agent with a high level of professionalism and effective decision-making.

Applicant must have strong interpersonal and administrative skills.

Key Requirements/ Qualifications:

• Successful history as a front desk agent or related customer service experience.
• Understanding of how to use hotel's Property Management Software (PMS) systems.
• Flexible schedule to meet business needs.
• Task-driven individual who is able to focus on the guest, ensuring complete satisfaction with each transaction/interaction.
• Ability to maintain a composed, gracious and professional attitude.

Responsibilities:

• Represents the first point of contact with guests and handles all stages of a guest’s stay.
• Accommodate and anticipate guests needs, respond promptly and professionally.
• Acts as the information liaison for the property and guests using all communication avenues.
• Serve as point of contact to up to date information regarding the hotel, area attractions, and events.
• Process and collect payments, accurately adhering to all cashier procedures.
• Maintain a clean and neat front desk area.

Benefits:

For all team members:

• Eligibility to enroll in the 401(k) after 6 months of service.
• 100% match at 3% contributions, 50% up to 5%.
• Paid Time Off – Sick & Vacation
• Holiday Pay
• Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa.
• Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties.

For regular full time team members/leadership team:

• We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending.