Guest Service Agent

EOS Hospitality; Big Sioux Township (SD); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in outdoor hospitality is seeking a Guest Services Agent to join their dynamic team at a picturesque campground. This role is perfect for someone who thrives in a fast-paced environment, enjoys interacting with guests, and is eager to learn. As a Guest Services Agent, you will manage guest check-ins, assist with bookings, and ensure a high level of customer satisfaction. The ideal candidate will possess strong organizational skills, a knack for problem-solving, and the ability to communicate effectively. Join this vibrant team and contribute to creating memorable experiences for visitors in a stunning natural setting.

Benefits

Housing Provided

Flexible Schedule

Qualifications

• 1-2 years experience in a similar role preferred but not required.
• Ability to maintain confidentiality and provide excellent customer service.

Responsibilities

• Process guest check-ins and check-outs while managing bookings.
• Attend to camp store duties and maintain customer service standards.
• Resolve guest complaints and ensure satisfaction.

Skills

Organizational Skills

Customer Service

Problem Solving

Communication Skills

Multi-tasking

Confidentiality

Flexibility

Fluency in English

Education

High School Diploma

Job description

Description

Property Overview:

Big Sur Campground & Cabins is located on the banks of the Big Sur River, right next to two natural swimming holes and among the towering redwood trees. Big Sur Campground & Cabins prides itself on creating a relaxed, intimate outdoor experience with thoughtful details for all its guests.

Scope of this Position: The Guest Services Agent must be flexible and willing to learn all of the following duties:

1. The Guest Services Agent is responsible for processing all guest check-ins, check-outs, site/cabin assignments, and early check-in / late check-out requests. Creating and managing guest bookings, securing deposit and final payment. Ensure rates are accurate, verify/adjust billing for guests. Coordinate with Housekeeping to track room status and guest concerns. Provide local information and assistance to all guests and visitors.
2. The Camp Store Attendant is responsible for attending the Camp Store. Duties include: stocking & displaying products, receiving money from and disbursing money to customers, maintaining a high level of customer service at all times, smiling and greeting customers; answering customers’ questions, and maintaining cleanliness of store. The Camp Store Attendant is also responsible for inner tube rentals; ensuring all inner tubes are returned by the end of the day.
3. Maintain complete knowledge of campground operations, answer telephone calls with proper telephone etiquette, describe accommodations and all amenities, obtain all designated information to book a reservation, respond to all guest email inquiries and share with the appropriate Manager as necessary, accommodate special requests, exercise personal discipline and extra diligence to assure that projects are completed on a timely basis, resolve guest complaints, ensuring guest satisfaction.
4. Obtain assigned bank and ensure the accuracy of contracted monies. Always keep the bank secure. Present folio to guest and resolve any disputed charges. Perform additional duties, as assigned.

Skills/Knowledge Required:

• Strong organizational, prioritization skills and ability to work well under pressure and meet deadlines.
• Maintains a keen sense of urgency.
• Ability to think clearly, remain calm, and resolve problems using good judgement.
• Communicate clearly, concisely, and openly.
• Exude high energy and demonstrate a knack for building rapport with guests and colleagues.
• Exhibits organizational abilities and shows a natural skill for multi-tasking, prioritizing, and anticipating needs.
• Satisfactorily communicate with guests, management, and co-workers to their understanding.
• Fluency in English, fluency in additional languages a plus.
• Ability to maintain confidentiality of guest information.
• Flexible schedule - willing and able to work shift duties that may include evenings, nights, weekends, and holidays.

Physical Requirements:

• Must be able to bend, stoop, squat and stretch to fulfill necessary tasks.
• Must be able to lift, push, and pull up to 25lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for up to 8 hours in length.

Qualification Standards:

• Experience: 1 to 2 years of previous experience in a similar position would be an asset but not required; we will train the right candidate.
• Grooming: All colleagues must maintain a neat and well-groomed appearance (specific standards will be provided).
• Must be available to work for at least 6 months.

Housing Provided
Wage: $17.50/hour

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Big Sur Campground & Cabins participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.