Guest Service Agent - Part Time

Grand Falls Casino and Golf Resort; Larchwood (IA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant team at a leading casino and golf resort, where guest experience is our top priority. As a Guest Service Agent, you will play a crucial role in welcoming guests and ensuring their stay is enjoyable and memorable. Your responsibilities will include providing exceptional customer service, communicating hotel services and promotions, and handling guest inquiries with professionalism and care. This position offers a unique opportunity to work in a dynamic environment where your contributions directly impact guest satisfaction. If you have a passion for hospitality and enjoy working in a team-oriented atmosphere, this is the perfect role for you.

Qualifications

• Exceptional customer service skills are essential for this role.
• Ability to communicate clearly and effectively with guests.

Responsibilities

• Provide exceptional customer service to all internal and external customers.
• Maintain confidentiality of guest information and hotel data.

Skills

Customer Service

Attention to Detail

Problem Solving

Communication

Basic Arithmetic

Job description

Guest Service Agents are responsible for the guest registration process and communication of hotel services and promotions. This position has a direct impact on the guest experience while staying at Grand Falls Casino Resort.

Key Responsibilities:

1. Provide exceptional customer service to all internal and external customers.
2. Provide legible communication and directions.
3. Compute basic arithmetic.
4. Perform job functions with attention to detail, speed, and accuracy.
5. Prioritize, organize and follow-up.
6. Be a clear thinker, remaining calm and resolving problems using good judgment.
7. Follow directions thoroughly.
8. Understand guests’ service needs.
9. Work cohesively with co-workers as part of a team.
10. Maintain confidentiality of guest information and pertinent hotel data.
11. Must be punctual.