Front Desk Guest Service Agent

San Diego Mission Bay Resort; San Diego (CA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Free lunch

Free parking

Health benefits

On-Demand Pay

Travel discounts

Job summary

San Diego Mission Bay Resort is seeking a Front Desk Agent to greet guests and showcase our resort amenities. This highly visible role directly impacts guest satisfaction and creates memorable experiences.

You will work in a fast-paced environment, delivering exceptional service with patience and empathy, and supporting check-in/check-out processes. The position offers competitive compensation and benefits, including health coverage and travel discounts, with a pay rate of $25.00 per hour.

Qualifications

• Refined verbal and written communication skills.
• Strong computer skills.
• Positive attitude.
• Experience taking care of guests in a fast-paced environment.
• Flexible schedule availability.

Responsibilities

• Meet and interact with guests from around the world.
• Represent the hotel and its amenities in a positive way.
• Help ensure guests have a memorable stay by providing excellent service.
• Support guests at the Front Desk with check-in/check-out and inquiries.

Skills

Verbal communication

Written communication

Computer skills

Guest service experience

Flexible schedule

Job description

Description

San Diego Mission Bay Resort is a sprawling 357-room resort, boasting multiple dining options, a beautiful pool, a kids pool, astonishing Bay views, fire pits and so much more. We are excited to welcome a new Front Desk Agent to our Mission Bay Family.

The JOB

As a Front Desk Agent you will have the opportunity to meet and interact with people from all over the world! Our Front Desk Agents proudly showcase our hotel, amenities and surroundings. The Front Desk Agent is a highly visible role in which you directly impact the guests stay and have the ability to create memories that will last a lifetime!

You

To be successful in this position, we're looking for an amazing people connector, who thrives on creating experiences and problem solving. This role as Front Desk Agent requires skills such as patience, empathy and a desire to take care of others.

The OFFER

In return, you are rewarded with a competitive compensation package, incentive opportunities, free lunch, free parking, health benefits, On-Demand Pay (your Pay before Payday) and travel discounts at partner Noble House Hotels around the country!! The rate of pay for the Front Desk Agent is $25.00 per hour.

Our CULTURE

People who best fit our culture are hard-working, reliable team players with a passion for hospitality. We look for candidates with a 'can do' attitude and a willingness to learn. We let our personalities shine and we like to have fun. The Mission Bay Resort Hotel is part of Noble House Hotels & Resorts: a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul.

At Mission Bay Resort, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Requirements

• Refined verbal and written communication skills
• Strong computer skills
• Positive attitude
• Experience taking care of guests in a fast-paced environment
• Flexible schedule availability