Front Desk Agent | Full-Time

Davidson Hospitality Group; San Diego (CA); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical coverage

Teledoc service

Dental & Vision Coverage

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Paradise Point Resort and Spa in San Diego, CA is seeking a friendly Front Desk Agent to be the welcoming face of our luxury waterfront hotel. You will manage guest check-ins and check-outs, address inquiries, and collaborate with departments to ensure memorable stays.

The ideal candidate has cash handling experience, excellent communication, and familiarity with hotel PMS systems. This on-site role offers competitive hourly pay and a comprehensive benefits program through Davidson Hospitality

Qualifications

• Front desk experience in hospitality preferred.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proficiency with hotel PMS systems.
• Strong problem-solving and calm under pressure.
• Able to work evenings, weekends, holidays.

Responsibilities

• Provide exceptional guest service at front desk.
• Handle check-ins and check-outs accurately.
• Respond to inquiries and resolve issues with empathy.
• Recommend local attractions and hotel amenities.
• Collaborate with departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Process cash and credit transactions.
• Show attention to detail and proactive guest satisfaction.

Skills

Front desk experience

Customer service

Cash handling

Communication skills

PMS knowledge

Organizational skills

Flexible schedule

Education

High School diploma or equivalent

Tools

PMS software

Job description

Property Description

Paradise Point Resort and Spa is a picturesque, waterfront resort nestled on a private island in San Diego, California, offering a serene and idyllic work environment. As a job applicant, joining the team at Paradise Point Resort and Spa means being part of a premier luxury resort known for its stunning views, lush gardens, and world-class amenities. The resort boasts a range of exciting employment opportunities, from front-of-house positions to behind-the-scenes roles, providing a diverse and rewarding career path. With its focus on delivering exceptional guest service, Paradise Point Resort and Spa offers employees the chance to hone their hospitality skills while working in a breathtaking location. The resort is committed to fostering a positive and inclusive work culture, providing opportunities for growth and development, and creating a welcoming and supportive team environment. Joining the team at Paradise Point Resort and Spa presents a unique opportunity to be part of a prestigious resort that epitomizes relaxation, luxury, and unparalleled guest experiences.

Overview

Are you a friendly and outgoing Front Desk Agent with a passion for creating memorable guest experiences? Join our hospitality team as a Front Desk Agent and be the welcoming face of our hotel establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.

Summary

• Provide exceptional customer service, creating a positive first impression for guests
• Efficiently handle front desk guest check-ins and check-outs, ensuring accuracy and efficiency
• Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
• Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
• Collaborate with other departments to ensure seamless guest experiences
• Maintain a clean and organized front desk area
• Handle cash and credit card transactions accurately
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction

Qualifications

• Previous experience in a front desk customer service role, preferably in a hotel or hospitality environment
• Excellent communication and interpersonal skills
• Previous cash handling experience required
• Strong problem-solving abilities and the ability to remain calm under pressure
• Proficiency in computer systems and knowledge of hotel property management software (PMS) systems
• Outstanding organizational and multitasking skills
• Availability to work flexible schedules, including evenings, weekends, and holidays
• High School diploma or equivalent

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

In keeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Salary Range

USD $25.89 - USD $27.25 /Hr.