Front Desk Agent

Kona Kai San Diego, a Noble House Resort; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Meal provided

Travel discounts CA/US

Entry level role

Career advancement

Tips & incentives

Pay before Payday

Noble House discounts

Nationwide discounts

Job summary

Kona Kai San Diego Resort seeks a Front Desk Agent to welcome guests, handle check-ins/outs, and respond to requests with a friendly, professional demeanor. Reporting to the Front Office Manager, you will be the first impression of our island-inspired resort, ensuring high levels of guest satisfaction and smooth operations.

This entry-level role offers meal per shift, travel discounts, and opportunities for growth within Noble House Hotels & Resorts.

Qualifications

• Flexible with schedule (AM/PM & overnight possible).
• Maintain positive relations with guests and team members.
• Desire to learn and deliver guest service experience.
• Ensure a high level of service is maintained at all times.
• Computer literacy; Word, Excel and PMS.

Responsibilities

• Assist guests with check-in and check-out and respond to requests.
• Provide friendly, energetic, professional service as the face of arrivals.
• Maintain a positive guest experience and smooth front desk operations.
• Support the Front Office Manager with daily tasks as needed.

Skills

Flexibility with schedule

Positive guest relations

Desire to learn

Deliver guest service

Computer literacy

Tools

Word

Excel

Property Management Systems

Job description

WE ARE

Kona Kai San Diego Resort is a boutique urban resort located on Shelter Island. With 170 guestrooms, Kona Kai Resort is home to Vessel Restaurant + Bar, SpaTerre, a marina and a private club, all located just minutes from downtown San Diego. We are currently seeking a positive, hard-working, self-motivated individuals to join our fantastic team as our Front Desk Agent at our island-inspired resort.

OUR CULTURE | INDIVIDUAL DISTINCTIVE, COLLECTIVE SOUL

The Kona Kai San Diego is part of Noble House Hotels & Resorts: a curated collection of 23+ unique hotels around the Americas, distinctly unique in location and soul. Our best performers are independent thinkers, get creative and make decisions without too many corporate SOPs. They tend to be goal-oriented, financially sound, with a fair amount of grit. We look for people with high integrity and a positive, flexible mindset. Our properties are not one-size-fits-all. And neither are our people.

THE JOB:

This role will report to: The Front Office Manager and Director of Operations

We are currently seeking an individual who wants to be part of the Kona Kai culture and serve with a purpose. We are seeking a Front Desk Agent to assist us in creating a world-class environment that will enable our guests to connect with our fine establishment. The Front Desk Agent is a key dynamic position in the resort's Rooms Division. As the Front Desk Agent, your friendly, energetic and professional personality will be the face of the arrival team. In this position, you will assist our guests with check-in, out and any request they have during their stay. Your standard response will become "yes, absolutely!".

Requirements

Qualifications:

• Flexibility with Schedule. (AM, PM & potentially Overnight)
• Maintain Positive relations with our valuable guests and team members.
• Desire to learn and deliver guest service experience.
• Ensure high level of service is always maintained.
• Computer literacy; Word, Excel & Property Management Systems.
• Must be well groomed.
• Must be punctual and ready to start their day.
• Strong communication skills.
• Maintains a clean and tidy work environment.
• Must be able to multitask.
• Hospitality experience preferred or Front desk guest service
• Lastly, "Have Fun!"

When joining our team as a Front Desk Agent, you will be offered:

• Meal provided every shift
• Great travel discounts at hotels across CA and throughout US
• Entry level position into the hospitality industry
• Career advancement opportunities
• Tips and incentives are part of the job!
• Pay before Payday!
• Travel discounts at partner Noble House Hotels around the country
• Nationwide discount program (including theme parks, MLB, NFL, and concert tickets)

Are you ready to join the excitement?

At Kona Kai San Diego, we take pride in supporting our initiatives towards Diversity, Equity, Inclusion and Accessibility. We have established a hotel committee to bring together a variety of thoughts, perspectives, and expressions - and we would love for you to share yours with the team!

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.